Imm req with Infosys For Technical support @ Artech Infosystems

Its regarding a job opportunity .

                        You will be working for on Infosys the payroll of Artech Infosystems

                        The work location will Bangalore

                       Designation:Technical support Engineering

Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.

Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.  

To participate in an on call rota, providing a 24 hours, first line support service to users.  

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.  

Update incidents with detailed and relevant information in a timely and effective manner;

Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;

Escalate an incident or troubleshoot tickets according to the company escalation processes;

Ensure Customer Service Level Agreements are met or exceeded;

Respond to customer enquiries in a timely and efficient manner;

Ensure appropriate documentation of the interaction on the customers account in the prescribed format

Execute transactions as per prescribed guidelines and timelines

Ensure customer/user confidentiality and data protection at all times

 ABOUT OUR COMPANY: 

Artech Infosystems Pvt Ltd (Artech India), formerly known as Softek Pvt Ltd, is a 34-year-old, ISO 9001:2008 & ISMS 27001:2005 certified IT company with its core competencies in the areas of Software Products, Turnkey Project Management, IT Consulting and Staff Augmentation, Infrastructure Management, and Recruitment Process Outsourcing. Its a CMMI level 1V company and we have our branches across PAN INDIA(Bangalore, Noida, Hyderabad, Chennai, Pune, Kolkata) and also abroad, headquartered in New Jersey.

Artech Information Systems is the #12 Largest IT Staffing Company in the U.S. and an employer of choice for over 6,000 consultants. We recruit world-class talent for IT, Engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China.

Regards,

Sushma R 

08067344999( Extn: 3879) 

Su*****r@ar*******o.in 

Cyber Park, First Floor, Block B, Plot No. 76-77, Electronic City Phase 1, 

Doddathogur Village, Hosur Road, Bangalore-560100 

Website: www.artechinfo.in