Sr. Associate - Service Desk @ WNS Global Services

Job Description

Looking for 2-7 years experience in IT ServiceDesk with ITIL Process.
Act as first point of contact for global user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
Should be a Team player and must possess good communication skills & knowledge of current IT standards and new technologies.
Must be able to work in 24*7 environment including public holidays
Working knowledge on Windows operating systems. Knowledge of MAC OS would be added advantage.
Must possess good knowledge of Networking, Hardware, Active Directory, DNS, DHCP configuration, VM ware, Citrix, VPN, MS Outlook troubleshooting etc.
Experience in P1 / P2 tickets handling.
Knowledge of ITIL: (Incident management, problem management, change management, SLA etc.)
Network printer Installation and Troubleshooting.
Monitor, raise and update Service Now tickets as necessary.
Troubleshooting network connectivity in a LAN/WAN environment.
Responsible for communicating with end-users regarding incident updates, phone calls, instant messages and/or email notification.
Install, upgrade & support Windows7 and Microsoft Office 2010 and any other authorized desktop applications through SCCM and Active Directory.

Employement Category:

Employement Type: Full time
Functional Area: Admin
Role Category: Service Desk
Role/Responsibilies: Sr. Associate - Service Desk

Contact Details:

Company: WNS Global Services
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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