Technician Automobile Workshop, Floor Supervisor, Service Advisor @ V.S.T.Motors

Improve diagnostic capability of technicians. Constantly upgrades knowledge & skill level of team through on the floor training and updating them on various technical circulars & bulletins. Developing ability to write technical reports.

SKILLS REQUIREMENT
Help in diagnostic jobs on the shop floor
Trouble shooter
Good communicator
Proactive person
High process orientation
Eye for detail
Strong technical knowledge
Ability to train and coach technicians
TECHNICIAN

The primary role of a Technician is to ensure First time right(FTR)
Ensure that vehicles are repaired as RO specification
Incase of any extra repair needs to be done, inform Service Advisor and take his concurrence before doing the same.
Share best practices with the team in meetings.
Ensure high quality of work and care for customers safety to improve CSI.
Minimize repeat repair
Improve workshop productivity and efficiency.
Ensure all processes are adhered to.
SKILLS REQUIRMENT

Should be meticulous in his workmanship.
Should show high degree of accuracy.
Must be very disciplined.
Should exhibit confidence and curiosity to learn.
Must possess good diagnostic skills.
Should have analytical capabilities.
Should have speed in work.
Strong technical knowledge.
Able to read technical information in English language.
SERVICE SUPERVISOR

The primary role of a service supervisor is to ensure the Quality of work carried out by the technicians is of high standard to ensure First Time Through (FTT), through good job scheduling
Supervise all the technicians in the workshop.
Interact with the Service Advisor, Receptionist and Technical Specialist.
100% Completion of all the services/repairs listed in the repair order.
Ensure technician follows right diagnostics.
Ensure technicians use tools / equipment and literature in correct manner.
Ensure adherence to repair schedule scheduled in the workshop scheduling board.
Interact with service advisor to understand the exact customer concern.
Ensure the start time and end time of each job as per the workshop scheduling board.
Incase of any delay in the completion time; inform the service advisor with complete information and reason for delay, in order to take approval from the customers.
Incase of any jobs identified during the work process; inform the service advisors in order to take approval from the customers.
Issue the parts requisition slip to the technicians for taking the parts from the stores.
Promote effective usage of special tools/workshop Manuals and other literature for diagnosis and quality of repairs.
Productivity and efficiency improvement.
Improve Customer Satisfaction CSI