Job Description
Manager Operations
*Managed team size of 100+FTE, AM's, TL, SME's, to drive and achieve targets as set by the *Business or clients.
*Handle escalations & Run projects to improve sales/conversions Provide coaching and feedback to team members.
Required Candidate profile
Minimum experience of 6 years
2 years experience in outbound sales process on managerial role
Telecom Process exposure - BPO
Ability to improve process
share CV @ pr***************k@ad******l.com
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: droit Synergies Pvt. Ltd.
Address: H75, Sector 63, Noida, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Website: http://www.adroitspl.com/
Keyskills:
BPO
Team Handling
Operations Manager
Shrinkage control
Outbound Sales
attrition control
Ops Manager
Domestic BPO
Team Leading
Voice Process
Outbound Process
Manager