Job Description
Qualiity Analyst:- Multilingual Bengali
#Monitor calls and email to assess the quality & the performance
#Developing, creating and implementing call center quality processes.
#Identify and highlight Process Gaps & risks.
Required Candidate profile
Minimum 1 years of experience as Quality Analyst
BPO Candidate should be proficient with English and Hindi.
Preferred experience of telecom or Banking.
Kindly share your CV@ pr*********a@ad******l.com
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: droit Synergies Private Limited
Address: H75, Sector 63, Noida, NOIDA, Uttar Pradesh, India
Location(s): Noida, Gurugram
Keyskills:
Quality Audit
Call Monitoring
Quality Monitoring
Call Audit
Quality Analysis
Quality
call calibration
Quality Assurance
multilingual
Quality Control