Hiring for Customer Service
- Atria Convergence
- 2 to 6 Yrs
- Chennai
- 3 years ago
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Job Description
Dear Candidate,
Greetings of the day!
Profile: Customer Service
Purpose of the Role:
He would be responsible for end to end operations right from managing the agreed service level, TAT, GART and would ensure the teams performance is up to the mark.
Role Description
- Should be responsible for end to end operational KPIs.
- Should analyze the reports and enhance efficiency in terms of process improvements (Innovation).
- Monitor & analyze proficiency & quality efforts of subordinates personnel.
- Effective coaching & mentoring of the respective team members
- Evaluates / Supervises / co-ordinates / Directs and monitors teams to ensure prompt courteous and accurate response to customer
- To ensure an efficient and qualitative operation through effective planning, leading, controlling & Organizing
- Identifies system and workflow improvements to enhance the team's efficiency.
- Forecasts accurate and timely call volume and staffing projection, using historical data and seasonal information, etc.
- Prioritize and assign work to sub-ordinates and initiates corrective measures to resolve problems including scheduling, meeting required KPIs and goals
- Interface with diverse level of internal & external personnels to develop & maintain rapport.
- Implement new or improved systems which will enhance or expedite the daily work.
- Identify team training needs and provide continuous & ongoing training and re-enforcement of skills for customer service agents regarding new product, change in policies & procedures etc.
Key Result Areas
All the parameters of the goal sheet to adhered and met to the desired level (Attrition, Absenteeism, Call Quality, TAT, GART, Revenue target, retention)and ensure better and delightful customer experience.
Recruitment Specifications
Education: Any Graduate with Relevant Exp.
Work Experience: 6 + yrs in managing the team. In a high volume customer service environment of which 2-3 years in supervisory role (Team leader & above) in customer service vertical.
Mandate:
1. Must be flexible with timings and rotational weekoffs
2. Preferred Language : English, Tamil & Hindi / Kannada & Telugu
3. Candidate Must have the following documents, without which will not be considered
a. 10th marksheet
b. 12th marksheet or
c. Diploma / ITI / Graduation marksheet
d. Pan Card
e. Aadhar card (Front & Back)
f. Driving License
NOTE: Documents submitted should be true and factual, any fake documents/details found in the information provided will lead to termination from services with immediate effect. All the information provided by you will go through company's background verification process
Walkin date: 12th Jan & 13th Jan 2021
Walk In Timing: 9:30 am to 1 pm
Walk In Location: Atria Convergence Technologies Ltd
10th Floor, TVH Beliciaa Towers, Tower 1,
Block 94, MRC Nagar, Chennai 600028
Contact Person - Prithvi HR
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Customer Service
Contact Details:
Company: Atria ConvergenceLocation(s): Chennai
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Atria Convergence
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delh...
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