Customer support @ Cybage Software

Home > Technical Support Executive ( voice)

Customer support

Cybage Software
5 - 10 Years
Pune
4 years ago
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Job Description

Key aspects of this role:

You will be responsible for supporting, maintaining and troubleshooting applications, services and solutions in support of the respective Client in networking, Linux, AWS.
Participate in rotational 24x7 on call to support platform infrastructure (compute, storage, and network) and applications
Perform root cause analysis for production and performance problems.
Analyze disaster recovery scenarios and resolve complex problems including inter-operability issues, issues caused by hardware or software.
Partner with internal teams while taking initiative to implement and improve organizational processes and procedures.
Oversee daily operations of large-scale carrier grade systems; Schedule, document and manage maintenance and troubleshooting procedures as necessary.

To be the right fit:

5+ years in operations for major company with complex troubleshooting in 2000-4000 hosts infrastructure (physical and virtual).
Experience with various network technologies (Arista, Juniper, F5, and Citrix).
Expertise with administering LINUX (Red Hat and CentOS) and UNIX (Solaris) operating systems.
Experience in managing, deploying, and monitoring services running in a Cloud environment such as Amazon Web Services (AWS).
Expertise in troubleshooting of internet protocols in particular DNS, BGP, UDP, MPLS and TCP/IP
Working knowledge of IP network architecture and security devices including routers, switches, load balancers, firewalls, VPN.
Understanding with storage technologies (NFS, Fiber Channel, ISCI, Flash, RAID)

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Technical Support Executive ( voice)
Role/Responsibilies: Customer support

Contact Details:

Company: Cybage Software
Location(s): Pune

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Keyskills: Troubleshooting Arista

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Cybage Software

About Cybage:Founded in 1995, Cybage Software Pvt. Ltd., a technology consulting organization is a leader in the hi-tech and outsourced product engineering space. We are a valued partner to technology startups, mid-size companies, and Fortune 500 corporations alike. Our solutions are focused on mode...

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Customer support @ Cybage Software

Home > Technical Support Executive ( voice)