Opportunity For Team Lead role with Leading
- Medusind
- 4 - 9 years
- Ahmedabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
Designation : Team Leader
Location : Ahmedabad & Coimbatore
Education Qualification: Any Graduate
Experience : 4-5 years experience in the same field including 1-2 years of team handling.
Roles & Responsibilities:
Objective: Ensure adherence to client SLA and quality matrices, responsible for mentoring, grooming and optimal utilization of team resources,
- Auditing: Checking the information keyed in by the Data entry operator is accurate or not.
- Analysis of the Account receivable. Analysis of payments received (cash flow) and payments not received within 30 days. Set target for cash flow.
- Account Receivables (AR) Callers: take Escalated calls -AR Reps call on the Insurance companies/Patients/ Hospitals from where payments are due.
- Periodical reports of Revenue recognized as result of Business for the perusal of management.
- Daily workload estimation, plans for the team, and assigns work to individual
- Attrition management
- Project planning to ensure timely delivery and quality standards defined in client SLA.
- Ensures that the teams productivity and quality targets are met.
- Provides feedback and arrange for appropriate training to ensure optimal team performance.
- Ensure quick ramp up of new joinees in the team.
- Conducts regular team meeting and keep team environment healthy and motivating.
- Has a good grasp on project delivery and independently interacts with client counterparts on day to day issues.
- Develops and maintains appropriate reports to capture team performance and overall project performance. Responsible for timely delivery of the reports to the client.
- Keep self-up-to-date on latest developments in the domain with respect to products and services offered in the field.
- Proactively detect potential quality or data issues/ delays in meeting project timelines and takes action after discussion with the manager.
- Flexible to travel to other office locations to conduct domain trainings as and when required.
- Contribute in the performance evaluation of the team members.
- Coordinating with support staff for any concern or suggestion for the team or raised by the team.
Additional Responsibilities :
- Identify process improvement opportunities and provide inputs towards automation.
- Conduct operations round of interview from CSE to Team Coach Position
Interested applicants can share their CV to sa********l@me*****d.com & sa************e@me*****d.com
Job Classification
Industry: OtherFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Medusind SolutionsAddress: D-13, Street 21 ,3rd 6th floor, The Great Oasis, S, treet 21, MIDC, Marol, Andheri East, , MUMBAI, Maharashtra, India
Location(s): Ahmedabad
Website: http://www.medusind.com
Keyskills: Attrition Management Team Leading SLA
Medusind
Medusind is one of the leading healthcare outsourcing service providers from India working with US clients. Medusind provides a comprehensive array of outsourcing solutions backed by robust compliance and quality processes, state-of -the -art technology, and rich domain expertise.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in