Home Pick up and Drop provided till Thane, Vasai and Belapur.
Qualification: Bachelor's degree
Job description/Job Summary:
This position will primarily focus on monitoring various systems, providing email communications from IT, and coordinating outage resolution, With Level 2/3 troubleshooting across from Application to Network to Systems All of these tasks require:
Ability to analyze alarm conditions as presented by multiple monitoring applications (Solarwinds, WUG)
Previous experience in a 24x7x365 IT Operations environment
Experience with analyzing application , system and network performance using monitoring and graphical data.
Beginner to Intermediate knowledge of computer networking
Experience working critical issues that affect many users
Communicate information on a regular basis about system wide outages to various departments within the
company
Attention to detail
Ability to quickly go from one task to another
Demonstrated ability to read and write fluently in English
Technical writing skills
Thorough documentation in tickets/Task detailing actions taken
The ability to work with minimal supervision
Job Specifications:
Skill Sets Required:
Strong experience with Linux-based infrastructures, Linux/Unix administration
Strong experience with databases such as SQL, MS SQL, MySQL, NoSQL, Hadoop, Elasticsearch,
Knowledge of scripting languages such as Java, JavaScript, Perl, Ruby, Python, PHP, Groovy, Bash.
Experience with project management and workflow tools such as Agile, Jira, WorkFront, Scrum/Kanban/SAFe, etc. . .
. Experience in working with Puppet or Chef for automation and configuration.
Effectively manage and assign projects as necessary while lending support to the team.
Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch
Good understanding and knowledge of commands in windows and linux.
Basic knowledge about Active directory, Group Policies & Remote Desktop user properties
Advance knowledge in Logs structure for windows and Disk space analyses
Intermediate knowledge in Networking especially in VPN on routers(SonicWall preferred)
Analytical skill
Intermediate knowledge about Monitoring (Solarwinds preferred)
Basic Power Shell scripting and shell scripting.
Basic knowledge on SSL and load balancer
Intermediate knowledge of FTP protocol
The position will be responsible for (but not limited to) the following:
Monitor tomcat services on services for various products
Monitor Database level services for MySQL and MSSQL
Monitor Solarwinds for WAN health
Communicate information on a regular basis about outages and issues.
Develop e-mail communication for All Users about outages and other IT Information
Provide support to providers with technical problems like Remote Desktop Connection, Remote
Printer mapping etc within the SLA parameter
Manage aged incidents to ensure they are not stagnant
Work on scheduled task for network analyses for pre client set-up
Troubleshoot on VPN related network issues.
Working Relationships:
Need to work with all departments mainly with Support/ Implementation/Interface etc.