Telesales Team Leader/Sr. Team Leader
- Alpha One Management
- 3 to 6 Yrs
- Delhi, NCR
- 4 years ago
- Email to a friend
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Job Description
Dear Candidate,
Greetings of the day!
We are Hiring for,
Telesales Team Leader
Job Summary
(Describe the primary function and purpose of this role)
To manage a team of telesales advisors
To ensure targets are met on a monthly basis through inbound and outbound sales
To be responsible for the management of direct reports, one to one reviews and performance reviews.
Driving per advisor productivity and sales quality across outlined parameters
Key Responsibilities
(Mention a detailed description of key areas of focus, essential functions and primary responsibilities
required to be performed by the incumbent to achieve business objectives)
Key Measures of Performance
(Describe the major performance assessing criteria
and expectations from the role)
Be in charge of running and managing the team daily
Understand all organizations products, services, procedures and guidelines and
communicate same to all team members
Monitor calls to ensure that due procedures and quality standards are strictly
adhered to
Facilitate and organize training session for all agents and participate in
recruitment of new team members
Submit regular reports to management and seek new ideas and strategies to
improve team performance
Keep up with trends and happenings in the industry and ensuring adherence to
industry standards
Coaching, inspiring and motivating a sales team.
A good understanding of the market dynamics in the respective sector.
Coordinate with different departments to ensure Issuance of Policies
Ensure self target are also met(*Applicable for ARM)
Drive productivity per advisor
Attrition for the team
Improving leads conversion
Employee motivation & engagement
Control the Loss ratio for the team by
ensuring product mix in line to
Organization objectives
Driving sales quality through controlling
policy cancellations/ endorsements
Key Relationships (Internal / External)
(Mention the set of key internal and external
stakeholders)
Internal
Interdepartmental coordination with
Underwriting/ Operations/ Finance teams
Team members within Telesales function
External
Policy holders/ prospective customers
Preferred Skill Set
(Describe the nature and level of key skill requiredpreferred to perform the jobs e.g. interpersonal skills, problem solving ability and business expertise)
High analytical proficiency
Outbound Telesales Team handling experience
Pro-active approach in issue resolution
Good communication and Presentation skills
Large BPO/ Telesales set up experience will be preferred
Leading Change & Strategic Thinking
Personal credibility & effectiveness
Coaching & developing talent
Customer Focus and strong interpersonal skills
Minimum Qualification Minimum Experience
Any Graduate/ MBA will be preferred Min 3-6 years Experience as a Team Leader
on papers with experience of Health or
Motor insurance domain)
Regards,
HR Team
Employement Category:
Employement Type: Full timeIndustry: Insurance
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Telesales Team Leader/Sr. Team Leader
Contact Details:
Company: Alpha One ManagementLocation(s): Delhi, NCR
Alpha One Management
Foursis Technical Solution is an up growing recruiting & human resource outsourcing organization, providing the niche service with the committed approach. The inception happed in the year 2011 at Rajkot; successfully placing candidates for construction sector. Our agile steps and growing success s...
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