Customer Support Representative @ Motto Hr Consulting

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Customer Support Representative

Motto Hr Consulting
0 to 5 Yrs
Bengaluru
4 years ago
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Job Description

Customer Service International Voice Process:

Provide customer support and resolve customer queries via phone and email.
Build credibility and trust with the customers by empathising with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
Research, Diagnose, troubleshoot and identify solutions to resolve customer issues.
Candidate should be flexible to work in 24*7 environments (US Shift).

Key Qualifications & Skills Required

Minimum of 6 months of experience with Customer Support Experience in an International Voice Process
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Should be quick learner and self-motivated.

Core Competencies

Pleasant, professional and courteous personality.
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Representative

Contact Details:

Company: Motto Hr Consulting
Location(s): Bengaluru

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Motto Hr Consulting

\\r\\nAbout the organization:Max Life Insurance is India’s 4th largest private life insurance company and is the largest non-bank promoted private life insurer in India. We have demonstrated success in building a business now operating at considerable scale, reflected in more than 60,000 cr of Ass...

Customer Support Representative @ Motto Hr Consulting

Home > Customer Service (International)