Hexaware is hiring US voice Team Leader @ Hexaware Technologies

Job Description

Greetings from Hexaware ,

Hexaware is hiring professionals for Team Leader - US VOICE PROCESS

***(SME and Acting Team Leader with Excellent International communication skills can apply)

Below are the Job Details

Job Location: Nagpur, India

Job Requirements -

Should know throughput calculation like attrition, shrinkage.

Should have handled agents

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Excellent communication skills

US SHIFTS

WEEKENDS OFF

Undergraduates are considered

15 days or Immediate joiners can apply

Interested candidates can share CV on ap*****p@he*****e.com with below details.

Total years of exp as TL -

Exp in US/UK Voice process as TL -

Current CTC -

Exp CTC -

Regards,

Apeksha

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Hexaware Technologies
Address: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Nagpur

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Keyskills:   US Process acting team lead Subject Matter Expertise Team Leading UK Process International Voice Process