Analyst - Credit Operations
- Shell India Markets
- 2 - 7 years
- Bengaluru
- 4 years ago
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Job Description
Responsibilities:
- Organizing and coordinating workload and acting as the point of reference for operational issues. This role is to assist in the coordination and control of the activities delivered by the team achieving excellence in performance.
- Supports the Team Manager by providing insights and identified gaps based on day to day activity to ensure UAE Credit Collection Strategy remain relevant
- Responsible in providing commentaries for KPIs that are managed by COC on a monthly basis.
- Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual, OCM standards relevant controls.
- Adhere to the escalation process in carrying out the debt collection activities.
- Responsible for managing release of credit blocked orders with appropriate MOA approvals where necessary
- Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
- Handle customer queries and provide professional credit responses.
- Coordinate with Sales and perform business account reviews on assigned portfolios
- Monitor Accounts Receivables, Investigate Resolve Customer Complaint.
- Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
- Work closely with Credit Assessment team to ensure securities are monitored and reviewed accordingly
- Controls are operated effectively and on timely manner with proper understanding
- Suggest improvements and identify gaps within the ACDC scope
- Working virtually with colleagues in the business, DS Credit, CO, etc.
- Assist and escalate issues to team manager on timely manner
Requirement:
- Candidate must possess a Degree in Finance/Accountancy/Banking or equivalent and /or a Professional Accounting qualification (ACCA/CIMA/CPA)
- Added advantage if candidate has knowledge of SAP or any ERP system
- Min 2 years of experience in Finance or accounting environment, with experience in accounting processes.
- Strong interpersonal and communication skills, persuasive and firm in discussions (internal and external discussions)
- Language: Mandarin Cantonese in order to effectively communicate with counterparts in China/ HK.
Job Classification
Industry: Oil and Gas, Energy, Power, InfrastructureFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Contact Details:
Company: Shell India MarketsLocation(s): Bengaluru
Keyskills: Accountancy debt collection SAP LMS HP data protector Accounting Cima Operations Downstream Recruitment
Shell India Markets
Shell is a global group of energy and petrochemicals companies. It consists of the businesses of Upstream, Integrated Gas, Downstream, and Projects & Technology. With approximately 90, 000 employees in more than 70 countries and territories, Shell is helping to meet the world's growing dem...
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