Team Leader - Operations (International BPO)
- True Solution
- 1 to 6 Yrs
- Ahmedabad
- 4 years ago
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Job Description
Dear Connects,
Seeking Team Leader (Operations) for our international BPO Sales Process. Kindly go through below details thoroughly.
OUR BUSINESS OVERVIEW & YOUR ROLE:It's our parent captive unit of Canadian entity who's into the domain of Canadian Telecom. We are CMMI Level 5 & ISO 27001:2013 certified unit in Ahmedabad. We are involved in the business for over 12+ years and serving the B2B customers throughout Canada. Your role is to manage the process of selling services to enterprise customers with a holistic, omni-channel approach from the moment a lead is captured and qualified to the points that a solution is designed, quoted, negotiated and finally accepted. Should also possess excellent presentation/organizational skill.
PRECISE INFO:
Work Location: Ahmedabad (Gujarat); Domain: Telecom Sales - BPO; Process Version: Voice; Operations: Canada; Language Expertise: English; Work Shift: Night (Mon-Fri); Reports To: Sr. OPS Manager; Salary & Compensation: Up-to 50 K
WHAT CAN WE OFFER YOU
We have created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us more successful. In addition to an inclusive working environment, we will provide you with:
- Competitive wage/salary
- Comprehensive benefits package including uncapped & high-end incentives; 18 paid leaves (yearly); Yearly appraisal
- In addition to point no.2: 12 to 14 paid festive leaves (yearly, as per Canadian & Indian calendar)
- 5 days working culture
- IJP
- Awards / Rewards & Recognition
ESSENTIAL & PRIMARY RESPONSIBILITIES:
- Set clear team goals and KPIs and Delegate tasks and set project deadlines
- Oversee day-to-day teams' operation and performance
- Do regular performance evaluation
- Create a healthy and motivating work environment and atmosphere
- Develop a well-designed and motivating evaluation program
- Discover training needs and provide coaching
- Listen to team members feedback and resolve any issues or conflicts
- Plan and organize team building activities
- Responsible for revenue generation.
- Negotiate/close deals and handle complaints / objections / escalations.
- Establishes sales objectives by forecasting expected sales volume
- Lead, hire, train, mentor, and inspire Sales Team to achieve Sales targets.
- Objectives setting for self and Team, coaching, mentoring and weekly performance evaluation to ensure goal accomplishment.
- Build networks with repeat, existing & new clients with a view to get referrals and business opportunities.
- Monitor all calls to ensure that due procedures and quality standards are strictly adhered by the calling team members
- Attending and conducting performance calibrations and meeting accuracy & targets
- Act as the in-charge of managing the calling activity by the team members and manage daily operations of the team
- Providing floor support to associates; Maintaining reports and data per the current governance and compliance metrics
- Conducting appraisals & feedback sessions with team members at regular intervals
- Managing the roster across the floor to ensure maximum manpower utilization
- Managing attendance and leaves of the Team
- Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.
DESIRED SKILLS:
- 1+ years of experience as a Team Leader in international BPO sales process
- In-depth knowledge of performance metrics
- Experience with organizing training programs
- Sense of ownership and pride in your performance and its impact on company's success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- Proven experience in leading team in BPO Sales OR IT - International Business Development
- Excellent proficiency in English communication
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales & team management
- Foster a collaborative environment within the organization.
- Should be aware of Attrition, Shrinkage, AHT & Occupancy
"IF YOU THINK YOU'RE THE BEST CANDIDATE MADE FOR THIS OPPORTUNITY, WE ENCOURAGE YOU TO REVERT WITH YOUR LATEST RESUME ATTACHED - sa*d@tr*********n.in"
Regards,
Sam
Manager - HR & Talent Acquisition
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Operations (International BPO)
Contact Details:
Company: True SolutionLocation(s): Ahmedabad
True Solution
“True Solution†– The region owned by blend of opportunities of various verticals where we cater the masterpiece as per the wish and demand. Being accorded with multiple international MNC brands the platform is bifurcated into ample of segments where the individual would be bles...
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