Urgent opening For Fleet Operations Manager in
- ICICI Lombard
- 4 - 7 years
- Mumbai
- 4 years ago
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Job Description
Urgent opening for Fleet Operations Manager in ICICI Lombard.
- Designation: Fleet Operations Manager
- Location: Vashi, Mumbai
- Education: Full-time graduation is mandatory
- Experience: 3+ years of managerial experience in handling fleet operations for field executives
- Max CTC: 12 lacs p.a.
Roles & Responsibilities:
- Ability to manage fleet in multiple locations
- Training the staff on application usage, identify new training requirements based on customer feedback & data analysis
- Hands on experience in tracking fleet movement on ground
- Daily team briefing to help staff with planning for the assigned task & keep them motivated
- Real time monitoring & provide assistance to ground team
- Monitoring customer request & planning successful service delivery
- Managing case allocation to ensure executives reaches the location as per customers requested time
- Conducting root cause analysis on trip level data to gather insights & bring process improvement
- Collecting insights & provide inputs to improve case management system
- Responding to issues/query raised, customer escalation & provide feedback to staff
- Continuously improving the throughput and attain a sustainable level of customer satisfaction
- Resolving all ground staff disciplinary issues on immediate basis
- Roster management & manpower planning to ensure daily operations are not impacted
- Taking responsibility for the business performance & build measures for quality control
- Frequent on-ground visits to understand ground level challenges & bring process improvements
- Co-ordination with Hospitals/garages for smooth execution of daily operations
- Build strong relationship with partner hospitals/garages to get timely support
- Build success matrix for team members & review the same on regular basis
- Conducting team meeting & performance review
- Resolving area level operational issues or challenges
- Ability to create MIS/reports & create performance dashboard for weekly & monthly review
Interested candidates may apply by sending their updated resumes to br*******y@ic*********d.com with subject line as Application for Fleet Operations Manager along with the following details mentioned in the mail body:
- Current CTC:
- Notice Period:
- Reason for Change:
Regards,
Saba Naik
Job Classification
Industry: InsuranceFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: ICICI Lombard General Insurance Company LimitedAddress: 414, ICICI LOMBARD HOUSE,,,VEER SAWARKAR MARG,MUMB, AI-PRABHADEVI, , MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: Root Cause Analysis Manpower Planning Fleet Operations Feedback Service Delivery Process Improvement Customer Satisfaction Performance Review Daily Operations MIS Reporting
ICICI Lombard
ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India. We are a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada based diversified financial services company. We have won many accolades and awards on various platform...
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