Looking For Helpdesk Executive| Residential
- Colliers
- 2 - 7 years
- Multi-City, India
- 4 years ago
- Email to a friend
- Report this job
- Mumbai( Chembur, RCF Colony Chembur, Sindhi Society Chembur, Sion Trombay Road )
Job Description
Roles and Responsibilities
> Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion.
> Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints.
> Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open.
> Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint
> Update caller on status of call and get feedback after successfully completion of the call.
> Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, etc.
> Provide information to occupants on general enquiries.
Provide daily, weekly, monthly MIS on the complaints received with status
Desired Candidate Profile
> Graduate with Excellent communication skills
> Prior experience in managing Helpdesk is required preferably with a residential Client
Interested candidates can share their profiles at pr***************r@co*****s.com with subject line "Application for Helpdesk Executive role in Mumbai"
Job Classification
Industry: Real Estate, PropertyFunctional Area: HR, Recruitment, Administration, IR,
Role Category: Senior Management
Role: Senior Management
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: Colliers International India PropertyAddress: UNIT 1701,17TH FLOOR,INDIABULLS FINANCE CENTER,TWR, S.B MARG,ELPHINSTON ROAD, , MUMBAI, Maharashtra, India
Location(s): Multi-City, India
Keyskills: Communication Skills Maintenance
Colliers
Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company with 15,400 skilled professionals operating in 69 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to...
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