WFM Asst Manager / Manager - Hyderabad
- Tech Mahindra
- 9 - 14 years
- Pune
- 3 years ago
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Job Description
JD for AM/Manager.
Location : Hyderabad / Pune
Any Graduate
WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
To co ordinate with operations and various departments on a regular basis
Daily Monitor all required KPIs effectively to ensure they meet their targets
Effectively manage outage scenarios
Manage ad-hoc requirements from Ops & any other functions
Discuss daily / weekly performance with stakeholders
Outlier management for all efficiency parameters
Analysis Strong Analytical skills
Should be able to handle & achieve the departmental requirements
Knowledge of VBA, MS Access, SQL preferable
Maintain data integrity
Own the MIS delivery for the account with respect to all aspects of WFM Planning, Scheduling, Forecasting, Real Time Management, Reporting
Capacity planning, Forecasting and Scheduling & Accurate and Timely reporting
Accurate and Timely reporting
Client Management Internal and External
Ability to work on data and generate various types dashboards, reports/ad-hoc reports
Meeting client requirements within TAT and with accuracy
Ability to handle high level data analysis and data
Should contribute to the business by proactively providing solutions to pre-empt possible situations which impact performance/ Revenue
Knowledge, skills & competencies required
Should have knowledge of WFM - Planning, Scheduling, Forecasting, And Reporting.
Good communication skills (Role requires interaction with Sr. Leadership and customers)
Should have good excel skills and be able to up skill the team on excel skill sets if required, be hands on with creating reports
Knowledge of VBA/SQL preferable
Should have exposure to standard WFM tools
Should be sound in his knowledge of Avaya CMS
Should be able to think on the feet to make decisions related to steps which would impact business
Candidate should be ready to work in a 24*7 and rotational shift environment
Please share your CV CS*******2@te*********a.com
Regards,
Catherine
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Tech Mahindra LtdLocation(s): Pune
Keyskills: Excel wfm senior manager MS Access Avaya CMS Capacity Planning MIS Data Analysis Scheduling Forecasting Operations WFM wfm manager
Tech Mahindra
Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.
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