Work From Home - Virtual Customer Support
- Cenus Consulting
- 0 to 3 Yrs
- Mohali, Chandigarh
- 5 years ago
- Email to a friend
- Report this job
Job Description
Amazing Opportunity To Work From Home
Profile - Virtual Customer Support
Job Description:
Customer Service Associate- VCS- Chandigarh (M.P.)
Virtual Customer Support (VCS) - It is a Work from Home model for Chandigarh. VCS associates are expected to work from a home location for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
Desired skills:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Good comprehension skills - ability to clearly understand and address customer issues appropriately
- Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Good communication skills
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure Work-like environment with no disturbance during the work hours.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events.
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet the business need
- Ability to maintain composure in highly escalated situations
Job Location- Chandigarh, Panchkula, Zirakpur, Mohali,Kharar, Nayagoan, New Chandigarh, Khansal,Baltana, Dhakoli and Chandimandir.
Laptop and Internet charges will be provided by the company.
Requirement:
Skills-Good English Communication.
Qualification-12th, Graduate, Post Graduate(Pursuing candidate cant apply)
Salary-15,000-20,000/Month + Various Perks
Offer on the Spot
Apply Soon!!
Feel free to contact us for more details-
Contact- +91-9713063***
Email Your Resume:-a**i@ce************g.com
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Work From Home - Virtual Customer Support
Contact Details:
Company Name: Cenus ConsultingLocation(s): Mohali, Chandigarh
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Cenus Consulting
Cenus ConsultingComplete HR Solution713, Rajani Bhawan, MG Road, IndoreContact- 9713063934,9713063937,9713063938
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