Team Leader - Outbound Sales - Thane @ Selectivite

Home > Sales Promotion Manager

Team Leader - Outbound Sales - Thane

Selectivite
3 - 10 Years
Pune
4 years ago
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Job Description

Education & Qualification - Any graduate with at least 3+ years of experience in selling any product over the phone (OUTBOUND) with minimum 2 years in team handling will be eligible. Experience in handling team of tele callers - sales is mandatory.
Job Role -
Mentor and develop the team.
Manage post-sales experience and service of premium clients
Effectively manage shift operations
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).
Handling Escalation calls of Customers
Track Customer Satisfaction & ensure closure of complaints
Strong Rapport building skills with Team & stakeholders, manage attrition in the team
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
To effectively manage operations for constant performance achievements
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the teams Performance

Job Location - Thane (Post Pandemic)
Should have good English communication skills.
Interested candidates please share your resume on [Confidential Information].

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Sales
Role Category: Sales Promotion Manager
Role/Responsibilies: Team Leader - Outbound Sales - Thane

Contact Details:

Company: Selectivite
Location(s): Pune

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Keyskills: client acquisition inside sales Sales Selling Bdm BDA Bde Tele Sales ele marketing bound sales cross sales cross selling p selling cold calling Lead Generation Business Developmen Advisor Counselor Relationship

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Selectivite

We have an opportunity to work in a fastest growing Bank in India. For Information Call Huma - 9762999392 Or Send your updated resume on Huma.selectivite@gmail.com

Team Leader - Outbound Sales - Thane @ Selectivite

Home > Sales Promotion Manager