Supplier Coordinator, SOW Partner Solution
- US Tech Solutions
- 1 - 2 Years
- Hyderabad
- 4 years ago
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Job Description
The Supplier Coordinator is a key member of a team which functions to seamlessly on/off board suppliers that are participating in Workspend/US Tech Solutions managed service solutions. On-boards and develops and maintains relationship partner suppliers. The overall goal is to drive supplier and user satisfaction in a high quality, timely manner.
- Works with internal department contacts and supplier contacts to ensure suppliers are on/off boarded completely and in a timely manner, and that all compliance is met
- Administers on/off boarding lifecycle for all suppliers
- Works with accounting team and MSP supplier contacts to ensure accurate supplier setup to facilitate payment process
- Acts as supplier point of contact to answer questions, resolve issues and ensure timely and accurate payment
- Maintains knowledge of all process steps, and ensures completion within required timeframes
- Documents all supplier issues, and tracks resolutions through to completion, ensuring a high level of quality and satisfaction
- Conducts research and analyzes information/situation to resolve supplier inquiries as needed
- Monitors progression of tasks against contract SLAs (onboarding of new suppliers. Off-boarding of suppliers, invoicing and payments, and supplier compliance)
- Engages in consistent and accurate communications with suppliers
- Manages data in VMS and associated systems
- Works with appropriate team members to complete assigned projects and tasks on time
KPIs
- Supplier on-boarding cycle time
- Process and data accuracy
- Response time
- Supplier satisfaction
Expected Outcomes
- Supplier and program satisfaction Meet and exceed SLAs
- Seamless experience for all suppliers in time-efficient manner
Core Competencies
- Focus on the customer / Know your customer
- Know the business
- Commit to quality
- Communicate effectively and frequently
- Take initiative; demonstrate problem-solving approach
- Work efficiently
- Demonstrate adaptability
- Provide high-quality outcomes through detail-orientation
- Prioritize effectively with a high sense of urgency
Qualifications & Required Skills
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Qualifications:
- 1-2 years staffing industry MSP or procurement experience
- 1-2 years experience in customer service/facing role
- Experience with SAP Fieldglass or comparable VMS technology (preferred)
- Basic knowledge of supplier contracts and contractual terminology
- Experience and understanding of labor based Statements of Work
- Bachelors Degree in comparable field preferred; an equivalent combination of education and experience may be considered
- Previous experience in vendor management is helpful (though not required)
Required Skills:
- Effectively communicate both verbally (in person/video calls or via telephone) and in writing with internal staff, external customers, and field employees
- MS Office at intermediate level with advanced skills in Excel preferred
- Self-driven to meet or exceed minimum expectations and performance objectives
- Ability to multi-task to meet frequent deadlines
- Assimilate well into a team environment
- Strong process-orientation with ability to utilize critical-thinking when needed to think beyond existing processes
- High adaptability
- Demonstrates ownership
The preceding has been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the foregoing essential functions of the job.
Employement Category:
Employement Type: Full timeIndustry: Recruitment
Functional Area: Purchase
Role Category: Purchase Officer
Role/Responsibilies: Supplier Coordinator, SOW Partner Solution
Contact Details:
Company: US Tech SolutionsLocation(s): Hyderabad
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Keyskills: Supplier Coordinator Msp Customer Service SAP Fieldglass Vendor Managemen Procuremen Vendor developmen
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US Tech Solutions
We are a global organization offering talent solutions to 150+ customers including 20% of the Fortune 500 across Financial Services, Healthcare, Life Sciences, Aerospace, Energy, Retail, Telecom, Technology, Manufacturing, and Engineering. Headquartered in New Jersey, we operate with 40 global locat...
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