Scrum Master - Chennai,Hyderabad
- Cognizant Technology
- 6 - 11 years
- Hyderabad
- 4 years ago
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Job Description
Hi,
We're looking for Scrum Master with good experience & knowledge on Reports & Jira.
PFB JD:
Responsibility:
Business/Customer:
Prepare and report process performance metrics to the customer with the assistance of the Operations manager.
Manage and resolve escalations and issues raised by customers and process specialists.
Interact with internal and external stakeholders as and when necessary.
Continuously improve understanding of business processes.
Provide meaningful and timely resolutions to client queries.
Ensure quality standards are adhered to and team SLAs are delivered.
Information:
Offer clients productivity/quality benefits through process improvement and efficiency enhancement.
Monitor the research landscape and identify alternative and other data sources and mechanisms to collect data more efficiently and effectively.
Continuously improve research techniques/approach to increase the depth of content coverage to add value to the database.
Conduct pre/post publication checks as well as other relevant logical checks to ensure accuracy of the content published.
Ensure reports/articles are created and updated based on latest and most relevant research and ideas.
Ensure data and information is captured from all relevant websites, publications, thirdparty aggregators and database as well as country specific sources.
Support the Team Manager in designing the research approach, collate information, and prepare the final research output in desired format and guide the team of Process Specialists on this task.
Generate ideas on new products.
Project/Process:
Take complete ownership of all assigned tasks with minimal supervision.
Plan team level production and deliverables.
Ensure process guidelines are followed and met as documented and quality standards are adhered to.
Conduct periodical review of process adherence.
Explore opportunities and implement ideas for process streamlining (macros etc).
Initiate and deliver on process improvement projects to improve process efficiencies.
Review process audit findings and take corrective action to prevent issues.
Resolve process related queries and escalations.
Ensure all agreed standards of quality and accuracy are met at all times.
Work with Team Managers on assigned tasks to improve quality.
Benchmark practices across teams and share best practices with the team.
Ensure that any change in policy is immediately and appropriately communicated to the team alongside documenting such changes in the SOP.
Organize time effectively to deliver assigned tasks efficiently.
Update all relevant trackers consistently and correctly.
Adhere to and manage all workflow timelines.
Develop sector knowledge and improve understanding of databases/tools required by the role.
Ensure adherence to quality norms and processes.
Provide updates and submit reports related to own area of work.
Review team performance on process metrics and internal/external client audits.
People.
Pls mail to vi**********5@co******t.com with the below details if you have relevant experience & interest.
Total Exp:
Relevant Exp:
Notice Period: Only Immediate to 30 days are preferred
Current CTC:
Exp CTC:
Education:
Current Location: Openings only for Chennai & Hyderabad .
Qualification:
Current Employer: Previous Employer (if not working)
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: Cognizant Technology Solutions India LtdAddress: New No 165, 6th, 7th and 8th, Menon Eternity,, St Mary s Road, Alwarpet, Chennai, , Chennai, Tamilnadu, India
Location(s): Hyderabad
Keyskills: Scrum Master Agile JIRA reports
Cognizant Technology
Cognizant Technology Solutions India Ltd Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combi...
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