QA - Client Specialist(Non voice) - Chennai
- Access Healthcare
- 3 - 8 years
- Chennai
- 3 years ago
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Job Description
Greetings from Access Healthcare!!!
Role: QA - Client Specialist(Non voice)
Experience Required: 3+ Years
Job Location: Ambattur, Chennai
Job Description:
Be thoroughly familiar with the day-to-day activities of the billing process.
Would be the Knowledge center and help the team with the process and queries.
Should know, understand, and audit patient registration & Insurance selection, NCCI
Edits, MUEs, scrubber report edits, verify all the information in scrubbing edits,
insurance calling/ Denial and refunds process and other ancillary services.
Perform audits on samples allocated on daily/weekly/monthly basis.
Perform ATA/participate in score transactions in calibration.
To call out deviation observed against monitoring form.
Update continuously on the process knowledge on your clients by keeping yourself
updated with all instructions and the process workflows.
To provide feedback both on the good as well as the opportunity areas to employees
in person or through tool depending on the model mutually agreed with the
business owner.
To provide customized team level reports if aligned to a team or group of employees
on a weekly basis in the prescribed format.
To perform adhoc analysis that may be required for process improvement on a
weekly/monthly basis.
Identify Risks and issues in the process and work in coordination with your
supervisor to identify/implement required solutions.
Should focus and achieve on set targets and cooperate with the team members in
achieving the SLAs.
Treat all patient and client information confidential and ensure an environment
where each staff member can share concerns or fears, regardless of the nature,
without recrimination or humiliation.
Follow Information Security Policy and Compliance requirements including
regulatory compliances.
Interested candidates please share your updated resume to je*********s@gm**l.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Quality
Role: Quality
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Access HealthcareAddress: A-9, 1st main road,, Ambattur Industrial Estate, Chennai, Tamilnadu, India
Location(s): Chennai
Keyskills: Medical Billing
Access Healthcare
Access Healthcare Services Pvt Ltd We strive to make a meaningful and sustainable impact to our customer's business by providing market-leading services and products We will continually innovate by applying the insights from our cumulative knowledge to achieve the best results.
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