Senior Executive - Customer Service(Logistics) @ Ecom Express

Job Description

Hi We are Hiring.

Role:Executive /Sr.Executive-Customer Service-05 Nos

Exp:3+ Years Exp in SCM/Logistics/Customer Service

1.Good Communication Skill verbal and written,

2.Proficient in MS office (Excel, Word, PowerPoint)

3.Customer centric approach & Positive Attitude.

4.To ensure timely submission of MIS as per requirement of CS Function and ensure best CS Practice

5.Should Be Responsible for RVP Generation to till Closer. Like: Monitoring 100% pick up attempt for RVP shipment on the same day.

6.Ensuring through daily monitoring of pick i.e.: RVP 70% on the same day along with working on the reasons led to failure Along with 100% QC Compliance.

7.TO be Ensure all shipments to be picked up and connected from origin as per defined TAT Daily monitoring of (A)Attempts (B)Pickup (C)connection (D)DTO.

8.Work with key customer to ensure timely pick up for customer & Seller NPS best in 3PL

9.Maintaining the MOM along with actions taken for gaps highlighted. Maintaining the data.

10.Updation of security code within 48hrs of no info status Tracking ageing and closure of No Info and security investigation pending shipments beyond 7days

Work location:Banaswadi(Near Hormavu Signal),Bengaluru

Graduation mandatory

Salary

Executive:3-3.5 LPA

Sr Executive Max -4.4Lac CTC/Annum or 20% Hike on current CTC(Which ever is lesser)

share CV- ra**********r@ec********s.in

Job Classification

Industry: Courier, Transportation, Freight , Warehousing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Ecom Express Private Limited
Address: UNIT No. 1,10th Floor,Ambience Tower II,Ambience I, sland, NH8,Gurgaon, , GURGAON, Haryana, India
Location(s): Bengaluru
Website: http://www.ecomexpress.in

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Accounting / Finance Advertising / MR / PR / Events Agriculture / Dairy Animation / Multimedia Architecture / Interior Design Astrology Automobile / Auto Ancillaries / Auto Components Aviation / Airline / Aerospace / Aeronautical Banking / Financial Services / Broking BPO / Call Center / ITeS Brewery / Distillery Broadcasting Cement / Building Material Chemical / Petro / Plastic / Rubber / Glass Consumer Electronics / Appliances / Durables Courier / Transportation / Freight Defence / Government Education / Teaching / Training Electricals / Switchgears Engineering / Construction / Cement / Metals Environment / Waste Management Export / Import / Trading Facility Management Fertilizers / Pesticides FMCG / Foods / Beverage Food Processing Furnishings / Ceramics / Sanitaryware / Electricals Gems / Jewellery Gifts / Toys / Stationary Government / Departmental Heat Ventilation / Air Conditioning Hotel / Restaurant Industrial Design Industrial Products / Heavy Machinery Insurance Internet / E-Commerce IT - Hardware / Networking IT - Software / Services KPO / Research / Analytics Leather / Leather Products Legal / Courts Logistics / Courier / Transportation Management Consulting / Strategy Manufacturing / Production Matrimony / Matchmaking Media / Entertainment Medical / Healthcare / Hospital Merchant Navy Metal / Iron / Steel MFI - Micro Finance Military / Police / Arms Ammunition Mining / Quarrying NBFC-Non Banking Financial Services NGO / Social Work Office Equipment / Automation Not Mentioned Paint / Art / Sculpture / Craft Paper / Wood Personal Care / Beauty Pharma / Biotech / Clinical Research Politics Power / Energy / Oil / Gas / Petroleum Printing / Publishing / Packaging Quality Certification Real Estate / Property Recruitment Services / RPO Religion / Spirituality Retail Security / Detective Services Semiconductors / Electronics Shipping / Marine Telecom / ISP Textile / Garments / Fashion Travel / Tourism / Hotels / Airlines / Railways Unskilled Labor / Domestic Help Veterinary Science / Pet Care Sports / Fitness / Beauty

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Keyskills:   Customer / Client Service Hand on Excel and Power Point Cluster Operations Problem Solver Logistics Management Supply Chain Operations