Job Description
*Tech Mahindra LTD_ Noida _ Hiring Process Trainer for E Commerce Domain*
Job Responsibilities-
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Manage Knowledge Check for New Hires & Production Staff
- Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.
Knowledge, Skills and abilities-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Experience in any product/process/soft skill/up-skilling training
- Open to Work in 24X7, 6 days working Rotational
Desired Candidate Profile-
- Min Graduate (Any)
- Min 2 years experience as a Process Trainer from a BPO non-Telecom process.
- Strong understanding of and experience in product training in domestic BPO domain
- Looking for immediate joiner
Salary- Best in Industry
Kindly Contact- Mayuresh J
Email - mj*******1@te*********a.com
Ph. No - +91 9168637*** (Call/ WhatsApp)
Job Classification
Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: TECH MAHINDRA LIMITED
Address: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, India
Location(s): Noida, Gurugram
Keyskills:
Process Training
Training Needs
Need Analysis
TNA
Voice Trainer
TNI
Product Training
Training
Communication Skills
Domestic BPO
Training Coordination
Training Delivery
BPO Trainer