Team Leader - Merchant Care - Pune,Navi @ Reliance Retail

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Team Leader - Merchant Care - Pune,Navi

Reliance Retail
3 - 6 years
Mumbai
3 years ago
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Job Description

Monitor a batch of 15-20 Associates to deliver superior performance to achieve Merchant delight

Key Responsibilities

Manages daily operations of Call Center Associates
Track overall KPI for all the Associates and share feedback for improvement
Coordinates with Business for changes , improvements in processes
Responsible for Associate behavior and training , escalate issues to Operations Manager
Manages scheduling and rostering of Associates
Ensures that knowledge is shared among team members to provide exceptional service
Schedule a refresher training for the Associates doing repeated mistakes

Knowledge & Skills

Comfortable in Hindi, English & Marathi

Customer Service knowledge/Experience in contact center environment

Business Operations Management

People Management & Team Work Skills

Customer Focus & Sensitivity

Job Classification

Industry: Internet, Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Freshers

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Reliance Retail
Location(s): Mumbai

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Keyskills: Escalation Management Communication Skills Call Center Management Call Center Operations Team Leading SLA Management Customer Service Operations

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Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Reliance Retail

Reliance Retail Ltd Reliance Retail Ltd. is a subsidiary company of Reliance Industries. Founded in 2006 and based in Mumbai, it is the largest retailer in India in terms of revenue. It has a total of over 2800 stores in India with an area of approx. 128 Lac sq. ft. area of retail space across o...

Team Leader - Merchant Care - Pune,Navi @ Reliance Retail

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