Tech Mahindra Pune Hiring Assistant Manager
- Tech Mahindra
- 2 - 7 years
- any
- 4 years ago
- Email to a friend
- Report this job
Job Description
* Tech Mahindra Kothrud Hiring Assistant Manager @ Kothrud(Telecom Domain Preferred)
Role and Responsibilities:
- Should have handled client interaction (on calls or in person)
- Excellent communication skills
- Good team handling skill
- The candidate should also have excellent problem solving capabilities and lateral thinking skills
- Handling Client Projects on Customer Satisfaction
- Closely monitoring daily performance against the defined standards as per KPI
- Perform regular audit checks on client defined compliance requirements
- Coach & monitor Team leads in day to day operations & people handling
- Good analytical and presentation skill
- Analyze and generate reports for team performance on processes
- Presentation skills are mandatory
- Develop a continuous learning process for the team
- Ensure adherence to the process deliverable (SLA's)
- Review/audit transactions performed by team leads
- Supervise and support team members to ensure that delivery is consistent with or exceeds client's quality service standards
- Should be capable to derive actionable insights
Applicants Specifications & Qualification:
- Should be flexible to work in 24x7 shifts and 6 Day working
- Learn the process and be the product and domain expert.
- Knowledge of operational process, logical thinking, reporting and analysis, Kaizen, Sig Sigma, QC tools
- Ability to handle pressure
- Ability to follow instructions and client requirements within TAT and with accuracy
- Open to change, Multi-tasking skills
- Shows flexibility/ownership & works under pressure situation
- Demonstrate excellent communication skills
- Ability to work within challenging environment with tight delivery timelines
Work Location- PUNE
Contact :- Mayuresh J - +91 9168637*** ( Call/WhatsApp)
Email ID:- mj*******1@te*********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Not mentioned
Role: Not mentioned
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: TECH MAHINDRA LIMITEDAddress: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, India
Location(s): any
Keyskills: BPO Team Handling QC Tools Customer Service Client Interaction Inbound Team Performance Outbound Telecom Call Quality Kaizen Report Generation Service Quality Call Audit Quality ITES
Tech Mahindra
Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in