Multimedia Operations Control Centre Analyst @ Trigent

Job Description

Roles and Responsibilities

Greeting from Trigent!!
Openings for MOCC with Excellent communication

Minimum Skill Requirement:
Role:MOCC
Experience:0.6-2Years
JobType:Permanent
Salary As per company standards
WorkLocation:Domlur/Bellendur
WorkTimings:24*7
Notice:1Months
Twowaycab:Yes
ClientSupport:ClientSupport
JobRole:

Work as a service desk analyst to process user requests and resolve booking issues.

Work on a support Rota

Interface with global user base and various SME teams foruser issue resolution.

Remote set up and tear down of events, troubleshoot issue during setup or while on call

Manage and schedule bridge resources, monitor calls and interact with stakeholders to ensure successful execution of the events

Candidates will be required to work in ther day or night shifts with an 8 Hour window.

Key Responsibilities and Duties:

Answer ACD calls, respond to emails related to technical issues of the users for audio conference bookings.

Act as conference operator for high profile calls.

Translate user requirements to system for event execution.

Remote setup, maintenance and tear down of Audio Visual events including VC sas per the user requirements.

Desired Skills:

Candidate must have excellent communication skills.

Candidates with good networking knowledge will be preferred.

Should be flexible to work in any of the 24x7 shift.

If intrested share your profile with Current CTC,Salary Expectation, Notice Period to re****c@tr****t.com

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Other Doctorate

Contact Details:

Company: Trigent Software Limited
Address: No.49,1st Floor,Khanija Bhavana,Race Course Road,B, angalore, BANGALORE, Karnataka - 560001,India|91-80-22263000
Location(s): Hyderabad
Website: http://careers.trigent.com

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Keyskills:   Customer Service voice process Networking communications skills Service Desk Technical Support international call centre AV calls International BPO