System Administrator
- AMSYS IT
- 3 to 8 Yrs
- Mumbai
- 6 years ago
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Job Description
Service Desk Analyst Job Description
The candidate should have strong communication, interpersonal, analytical and problem solving skills. Should have an ability to effectively communicate complex technical issues within the team and is able to work individually or as part of a team to achieve project goals.
Troubleshooting End user issues on various software applications, hardware, network and telecommunications systems, access management, O365 administrating, Exchange and provide desktop support.
Duties and Responsibilities
- Must be experienced in troubleshooting of complex issues.
- Basic Understanding of the Enterprise IT Infra set up
- Experience supporting wide multiple versions of operating system, which include WIN 7, WIN 8, WIN 10 and MAC, Windows Server 2008, Windows Server 2012
- Strong writing and documentation skills a must including being able to train other Engineers as and when required.
- Office 365 and related technologies including Exchange Online, Exchange Server, and Skype for Business Online, Active Directory and Active Directory Federation Services (ADFS),
- Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.
- Utility software technical knowledge such as Antivirus and others.
- Demonstrate a high level of customer relationship skills which includes email etiquette.
- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
- Excellent Hardware and software troubleshooting skills.
- Demonstrate strong analytical and problem-solving skills on workstations/client and server and business applications.
- Backup solutions knowledge.
Planned Roles and Responsibilities:
- Working Experience with remote tools and ticketing tools.
- Quickly and efficiently troubleshoot simple and complex issues with in the defined SLA.
- Excellent troubleshooting, problem solving, decision making, and organizational skills.
- Have strong communication skills (both written and verbal) to direct with precision and clarity remote-hands technicians over the phone to execute deployment, break-fix, and upgrade plans accurately.
- Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on- time delivery.
Education, Skill, and Experience Requirements:
- Good Communication, Good Listening Skills.
- Good to have ITIL Foundation Certified.
- Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.
- Good phone etiquette and the ability to diffuse agitated situations
- Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed
Employement Category:
Employement Type: Full timeIndustry: IT - Hardware / Networking
Role Category: Network / System Administration
Functional Area: Not Applicable
Role/Responsibilies: System Administrator
Contact Details:
Company Name: AMSYS ITLocation(s): Mumbai
AMSYS IT
AMSYS IT SERVICES PRIVATE LIMITED is an IT Service company dealing with only US clients in different fields. Our head office is in Houston Tx USA.Â
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