Room Service Captain
- RMSP Academy
- 5 to 10 Yrs
- Multi-City, India
- 4 years ago
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Job Description
We are currently looking for young, dynamic, self motivated Food & Beverage professionals who want to move their careers forward.
As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
Practice good customer relations and attend to customer complaints and queries satisfactorily
Ensure the Outlet is set-up for service and supervise for a smooth operation
Direct and supervise the service team to ensure that all duties are performed as per standards
Ensure that all employees have received adequate training to perform their duties
Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques bye exceeding guest expectations and to increase revenue.
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should be possesing a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork
Employement Category:
Employement Type: Full timeIndustry: Hotel / Restaurant
Role Category: Housekeeping
Functional Area: Not Applicable
Role/Responsibilies: Room Service Captain
Contact Details:
Company: Prafulla Kumar NagdeveLocation(s): Multi-City, India
RMSP Academy
Galaxy Consultancy is one of the established HRD consultants of South India with adequate and suitable infrastructureas well as skilled and professionally trained staffs. For the last more than one decade we have been handling many eminent organizations .And regularly taking care of their manpower r...
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