Product Analyst - Plm Support - Pune - Ptc
- PTC Software India
- 1 - 3 years
- Pune
- 4 years ago
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Job Description
Roles and Responsibilities Greetings!!This is with reference to your resume on a Job Portal which is an excellent match for positions with PTC at our Pune office.
We are one of the worlds largest and fastest-growing technology companies. PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage. PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help optimize the activities within individual functions of an organization, and align them across the entire enterprisefrom engineering to supply chain and manufacturing, to sales and service.
Your Role:
Will be responsible for providing efficient and professional service to PTC's worldwide customers during India Day hours by applying product knowledge on PTCs PLM product - Windchill, in-line with defined processes and service quality objectives. Also responsible for active participation in contributing and evolving the PTC Knowledgebase
Your Impact:
Will be responsible to accelerate PTC customers success to go further than they thought possible by providing Technical Expertise and knowledge that help customers achieve business outcomes with PTC Software.
Your Team:
The individual will be part of a highly experienced and energetic Windchill PLM support team located in Pune, India and will support customers across India and Asia. The candidate will help to deliver technical solutions and help customers who will develop best in class products and realize the value of the PLM solution.
Your Day-to-Day
- Provide support services to assist customers and field staff with the configuration and troubleshooting of installation and functionality issue with Windchill Products.
- Provide a customer centric service through their understanding of the customers issue, knowledge of PTC products, and comprehension of Support Services processes.
- Developing expert knowledge of the Windchill Installation and Functionality and keep PTC Knowledgebase evolved
- Creating software configurations, duplicating issues, troubleshooting, investigation of technical problems and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to customer.
- Assist in the creation and implementation of technical training and documentation related to the above topics
- Collaborate with other offices worldwide to provide first class support for mission-critical customers
Required Skills
- Minimum Bachelor/ Masters (BE, ME, BTech, MTech) in Comp Science / Mechanical / E&TC, or relevant stream, Bachelor/Master in Computer Application or related field. (BCA, BCS, MCA, MCS,)
- Fresher to 2 years of experience in supporting or developing Java based Enterprise application and exposure to Database application
- OCJP certification or Oracle DBA certification is a must
- Strong written and verbal communication skills
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Freshers
Education
Under Graduation: B.Tech/B.E. in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: PTC Software India Pvt. LtdLocation(s): Pune
Website: http://ptcindiajobs.ptc.com
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Keyskills: PLM Java Database Administration Service Quality Customer Centric Oracle DBA Support Services Windchill
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PTC Software India
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on ...
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