Technical Support - Chennai - Sitel India Pvt

Job Description

***Applicant should be currently staying in Chennai or ready to relocate to Chennai if offered with proper Broadband connection willing to WFH / WFO, IF WFO Door step Pick-up & Drop will be provided***

Process: Anti-Virus - Technical Support

Responsibilities:

• Passionately provide L1-L2 call technical support to the company's customers and business partners.
• You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the case.
• Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution!
• Provide follow-up customer contact to ensure satisfactory resolution of incidents.
• Co-operate with other members of the technical support team, sales team and other departments.
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates

Mandatory Technical Skills:

• IP Configuration and troubleshooting
• Antivirus Troubleshooting
• Knowledge about Windows Operating system(System restore, Fragmentation, MSconfig & Task manager)
• Handling of Device manager & Windows Update
• Firewall and VPN usage

Job Qualifications:

• Effective English oral communication skills
• Excellent, analytical, listening and organizational skills
• Excellent customer service skills and great enthusiasm for helping customers
• Must be able to prioritize and complete all job duty requirements
• Must be able to adhere to schedule changes based on department and/or business
• Must be an energetic self-starter with the ability to work both independently and within a team
• Excellent time management skills, attention to detail and the ability to multi task
• Competent in MS office and web browser environments
• Ability to continually display positive attitude.
• Stay current with system information, changes and updates

Additional Benefits Attractive incentives and other employee benefits (Exclusive of CTC) Free cab facilities (Home pickup and home drop)

Shift : Rotational Night Shift / Rotational off

Work Location: SITEL INDIA Ramanujam IT Park, Hardy towers, 1st Floor, C block, Rajiv Gandhi Salai, OMR road, Taramani, Chennai 600113 Landmark : Opposite to Thiruvanmiyur railway station.

NOTE: The mode of Interview Will be VIRTUAL ONLY. Interested candidates kindly contact to the number mentioned below.

Contact Details: 8925062*** (Kindly Contact between 10.00 am - 1.00 pm)

Regards,

Farheen Nawaz M

Recruitment Coordinator

Sitel India

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization

Contact Details:

Company: Sitel India
Address: 501, WING A and B1,FIFTH FLOOR,BOOMERANG BUILDING,, CHANDIVALI FARM ROAD,ANDHERI EAST, , MUMBAI, Maharashtra, India
Location(s): Chennai

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Keyskills:   Communication Skills Strategic Thinking IT Helpdesk Desktop Support Analytical Skills Desktop Administration Antivirus Server Technical Helpdesk Technical Support Antivirus Troubleshooting