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Client Manager (PowerPoint Presentations) @ Williams Lea

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 Client Manager (PowerPoint Presentations)

Job Description


Greetings from Williams Lea Tag!

Looking for candidates with excellent PowerPoint presentations experience and responsible for
customer relationship, team management and shift management in the respective shifts for the respective process.

Customer Satisfaction:


- Communication with team / Onsite / Client to be meticulous and flawless
- Ability to provide suggestions on layout, design to the team members and clients
- Attend escalations from clients and provide resolution in timely fashion
- Ensure all Client/Process/People challenges are communicated with the Associate/Operations Manager in a timely manner and solutions arrived at
- Efficient management of feedback received from end users within 24 working hours / Service Recovery Reports (SRR) ownership for escalations that involve client impact
- Participate in all team meetings, and team leader meetings with On-site team


Revenue & Cost Management:


- Unplanned absence to be curtailed and all targets for work hours per month are met by way of constant monitor of unplanned absence for all team members
- Efficient management of team utilization


Operations / KPI:


- All client SLA s and performance metrics to be met / exceeded
- Performance monitoring of the assigned team members
- Initiatives to bring up the performance curves of poor performers
- IT & Compliance checks (periodic checks and reporting)
- Ensure 100% compliance for all team members on all client branding and norms
- Ensure that BCM plan is adequately reinstated and the team being proficient
- Suggest improvements under process / client / people / finance regularly
- Seek, drive and implement initiatives and innovative ideas from individual team members
- Manage technology support and pain areas in consultation with WL and client tech teams


Employee Satisfaction:


- Timely recognition of performance of the team by way of rewards
- All employee surveys are proving fruitful and help managers attain a high satisfaction score
- Efforts to be taken to maintain the voluntary attrition below the organization targets
- Arrive at strong engagement initiatives under to improve team bonding


Mentoring and Coaching:


- Have a clear succession plan ready for all assigned team members, and conduct training sessions
- Work with Training Manager to create a personal development plan for all assigned team members
- Demonstrates ability to give positive and negative feedback constructively


Leadership Skills:


- Identify areas of training and self-development and charting one's own improvement areas
- Receptivity to feedback on personal improvement areas


Administrative Duties:


- Ensure all MI reports as requested by senior managers and clients are delivered error free
- Preparation of reports for clients / internal stakeholders (performance, payroll, reviews, investigation etc.)
- Ad-hoc requirements from senior managers and clients are managed and delivered
- Production planning and efficient shift loading by ways of planning shift roster

Hours of Work:

  • Willingness to work on day & night shifts (9 hours) on a rotation / continuous basis
  • Flexibility to work on demand as per operational requirements
  • Adaptable to work on Saturdays and Sundays, or on holidays


Job Qualification:

  • Bachelors Degree in any discipline (preferable in Commerce / Arts / Literature and with an MBA)
  • 5 - 7 years of relevant work experience
  • MS Office 2007 / 2010 certification / qualification (preferable) with knowledge of Adobe suite (advantage)

Required Candidate profile

  • Ability to gel with teams
  • Exceptional presenter skills
  • Self-starter, proactive & assertive
  • Team player and excellent interpersonal skills
  • Strong acumen for data analysis and MI preparation
  • Strong organizing skills with good ability to multi-task
  • Excellent command over English language spoken and written
  • Ability to develop training plan to meet all training requirements
  • Display great leadership traits and acumen to adapt to new work environments


Suitable candidates with very good PowerPoint presentations experience can send their resume to ma*******l@***.com for further discussion.

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Williams Lea India Private Limited
Location(s): Kochi/Cochin
Website: http://www.wlt.com

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Keyskills:   Client Management Team Management Shift Management Performance Management Power Point Presentation

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₹ 10,00,000 - 14,00,000 P.A

Williams Lea

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.From our humble beginnings as a print shop in London, to our position today as a global outsourcing leader, our business is built on a strong heritage...