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Desktop Support Engineer @ robox

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 Desktop Support Engineer

Desired Candidate Profile


Essential Duties and Responsibilities:
1. Installation and Roll out services of new desktops & laptops.
2. Hardware fault diagnosis & isolation on desktops / laptops. First level of support on desktop / laptops under warranty / AMC with third party vendor
3. Installation and OS Support - Repair / Re-Installation or fresh Installation
4. Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications
5. Configure / troubleshoot network connectivity of desktops / laptops & network printers
6. Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
7. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.)

Work Experience Requirements:
Min 2 years of Industry Experience in handling end user support (PC/Laptop/Mobile Devices etc.)
Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Working knowledge of office automation products and computer peripherals, like printers and scanners
Knowledge of network security practices and anti-virus programs
Ability to perform remote troubleshooting and provide clear instructions
Excellent problem-solving and multitasking skills
Customer-oriented attitude.

Qualification Required:
Any Graduation

Contact Details:

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Keyskills:   Technical Support Software Support Networking Desktop Support End User Support Troubleshooting Hardware Antivirus Printers OS Installation

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₹ 1,50,000 - 3,00,000 P.A

robox

Probox Solutions India Pvt. Ltd. Probox Solutions India Private Ltd. is one of the India's upcoming Technology, Consulting and Outsourcing company. The experience that we have gained over the years from recommending IT Products, Consulting in designing network, Implementing and Integrating Hard...