Assistant Manager Training and Operations
- GlobalEdx Learning
- 4 - 9 years
- Hyderabad
- 3 years ago
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Job Description
Dear Aspirant,
Greetings from GlobalEdx
JOB DETAILS:
Position 1: Assistant Manager Operations (Sales Contact Center)
Location Hyderabad, Kukatpally
Experience 4 to 7 Years of experience
Salary: 5.29 CTC (7500 PM Variable pay depending on performance)
Position 2: Assistant Training Manager
Location Hyderabad, Uppal
Experience 4 years
Salary: 6 LPA CTC
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction
Tele-Sales
Establish & Manage Relationships / Engagement with the Clients.
Oversight of team organizes resources, sets goals, call out strategy from Executives and client on a day to day basis, reporting responsibilities
Managing day to day Sales targets (B2C Sales)
Responsible for following agreed governance model, escalation & communication plan
To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to
To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules
To monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth
Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in process
Coach & mentor Team lead so that they are able to manage their teams better
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
To ensure that all internal customer queries are followed up on a timely basis
Collaborate with internal teams.
To be the Key contact for all problems and queries with specific business assigned.
Take on special projects as per business need
Action Oriented, Integrity and Trust, Perseverance
Command Skills, Problem Solving, Drive for results, Standing along and Directing Others
Managing & measuring work
Ability to handle sales pressure
Very good finance and accounting skills
Problem solving, analytical bent of mind
Excellent verbal and written communications skills
Strong external and management reporting skills
If Interested, Please call/whatsapp at
Sowjanya: 9505072***
Chenna: 7780117***
or send your cv at **@gl******x.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: Financial Services, Banking, Investments, Insurance,
Role Category: Operations/Processes/Finance/Legal
Role: Operations/Processes/Finance/Legal
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Finance, LLM in Law, CA in Any Specialization, M.Com in Commerce, CS in Any Specialization
Contact Details:
Company: GlobalEdx Learning and Technology Solution Pvt LtdAddress: G3 53 3RT, THABHGA TERRAIN, SANJEEV REDDY NAGAR,HYDERABAD, Hyderabad, Telangana, India
Location(s): Hyderabad
Keyskills: bpo manager sales manager assistant manager Insurance training training assistant manager outbound sales AM Operations inbound sales am TNI
GlobalEdx Learning
GlobalEdx Learning and Technology Solutions Private LimitedGloabalEdx is a pioneer in innovative learning with a blend of Online Instructor-led learning, Face to Face classroom learning and Self-Paced online training courses.We are also indulged into Corporate Trainings and Placements.What We DoCl...
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