Customer Service Representative
- Exfo Electro Optical
- 3 to 7 Yrs
- Pune
- 4 years ago
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Job Description
Job title: Customer Service Representative
Division/function: Global Services (DF0014)
Business unit / department: Post Services Ops (BU0081)
Country: India
State: Maharashtra
City(ies): Pune
EXFO develops smarter network test, monitoring and analytics solutions for the world s leading telecommunications service providers, network equipment manufacturers and webscale companies and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer s network transformations related to fiber, 5G, virtualization and big data analytics. We re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.
Job summary
Within the systems & services team, you carry out the following missions:
Your role
- Check and enter our customers' orders as well as respond to various inquiries
- Follow up on current projects (shipments, follow up on export deliveries, follow up on invoicing milestones)
- Process, document and follow up on complaints
- Your participation will also be solicited in various projects to improve the quality of service
- Support to management for updating contract monitoring, reporting, Quality documents.
What we are looking for:
Technical skills
- You have an important transverse role being in interface with various departments and of course the commercial relation which requires a good relational ease.
- You know the basic International Trade rules (Incoterms, means of international payments, principle of billing in advance)
- You have a good understanding of the financial aspects of invoicing
- You are sensitive to cultural diversity
Required skills
- Autonomy
- Sense of initiative and curiosity
- Adaptability, agility and flexibility
- Rigor and organisation
- Promote a team player attitude and respect
- Availability
Requirements
Relevant experience: you have a successful experience of about 3 years in a similar international function (Grand Export)
Language requirement: Excellent communication skills in English (oral and written)
French is desired but not essential
Excellent knowledge of Excel and its analytics tools (pivot table, formulas)
Power BI knowledge, Sharepoint and other collaborative tools is a plus.
Experience with SAP
Education :
Bachelor degree in administration or equivalent
Any combination of relevant studies / experiences will be considered.
EXFO is an equal opportunity employer.
Thanks for your interest in EXFO.
If you have questions, please write us at ca****s@EX*O.com
We look forward to hearing from you soon.
,Employement Category:
Employement Type: Full timeIndustry: Telecom / ISP
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative
Contact Details:
Company: Exfo Electro OpticalLocation(s): Pune
Exfo Electro Optical
EXFO is a leading provider of test and service assurance solutions for network operators and equipment manufacturers in the global telecommunications industry. The Telecom Division, which accounts for almost 90% of the company’s revenues, offers a wide range of innovative solutions to asses...
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