Technical Support Engineer - Night Shift
- PTC Software India
- 1 - 3 years
- Pune
- 4 years ago
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Job Description
Roles and Responsibilities
The Group
This is with reference to your resume on a Job Portal which is an excellent match for positions with PTC at our Pune office.
We are one of the worlds largest and fastest-growing technology companies. PTC helps manufacturing leaders address these transformative forces to achieve and sustain product and service advantage. PTC solutions for Computer Aided Design (CAD), Product Lifecycle Management (PLM), Application Lifecycle Management (ALM), Service Lifecycle Management (SLM), and Internet of Things (IoT) enable process transformation and deliver closed-loop lifecycle management for products and services that are increasingly smart and connected. Our solutions help optimize the activities within individual functions of an organization, and align them across the entire enterprisefrom engineering to supply chain and manufacturing, to sales and service.
The detailed Job Description is appended below.
If this opportunity is of interest to you, kindly share your updated resume along with the following details:
am***a@***.com
Total IT experience (years):
Experience inJava/J2ee(years):
Experience inSQL(years):
Experience inLinux/Unix(years):
Current Organisation:
Education Qualification:
Current CTC:
Expected CTC:
Notice Period:
Note:Candidate should be ready to work in Shifts
Job Description
PTC is looking for talented, enthusiastic, and career-minded individuals to join our Core Support Delivery team where you will have the opportunity to work with PTCs Application Lifecycle Management Product Line. You will be responsible for the delivery of superior quality support services to our customers and partners while working alongside a highly talented and collaborative global team.
Primary Responsibilities
- Provide Customer Support for external customers to diagnose reported issues on PTC software and address questions related to guidance and general best
- practices.
- Utilize PTCs case management tool to log issues and track associated statuses and related activities.
- Create and publish knowledge articles for re-use by PTC customers and employees.
- Opportunities to train, mentor, as well as participate in continuous training programs.
- Candidate must demonstrate a willingness to be proactive as well as to independently take on new challenges.
- Identify and recommend product and support training opportunities for the support team.
- Requirements Non Technical
- A strong capacity and desire to develop personal customer service and communication skills. The candidate is expected to understand and relate to customer needs while effectively managing customer expectations. A strong background in customer support is desired.
- The ability to effectively manage multiple urgent issues in parallel.
- The confidence, communication and interpersonal skills to manage and direct customers during urgent or critical situations.
- The desire to learn new skills and the desire to coach, mentor and train peers throughout the organization.
- The ability to work with team mates in a collaborative manner to achieve a mission.
- Presentation skills to prepare and present to large and small groups on technical and functional topics.
Requirements Technical
- Experience implementing or supporting Client-Server Applications, Relational Databases, Networking, or Operating System issues.
- Familiarity with UNIX and Windows Operating Systems.
- Demonstrated ability to solve analytical problems.
- Ability to investigate, document, and describe defects and customer use cases.
- Object-Oriented Programming background using Java preferred.
- An understanding of web and web services development including use of RESTful APIs, HTML and XML is preferred
- Able to produce audience-appropriate technical communications with management, support personnel, and the customer.
- Knowledge of Software Configuration Management/Application Lifecycle Management tools
Basic Qualifications
- Bachelors degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
- 1-3 years hands on experience in a related support, services, or software development field that utilized technical and soft skills.
- Object oriented programming background using Java.
- Experience working with technically diverse teams.
- Strong verbal and written communication skills.
Perks and Benefits
Best in IndustryJob Classification
Industry: IT-Software, Software ServicesFunctional Area: Other,
Role Category: Other
Role: Other
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization
Contact Details:
Company: PTC Software India Pvt. LtdLocation(s): Pune
Website: http://ptcindiajobs.ptc.com
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Keyskills: Customer Support Configuration Networking Relational Databases Technical Support Client Server Night Shift Object Oriented Programming Troubleshooting Operating Systems
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PTC Software India
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on ...
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