Emerging Lead - Operations Client Service
- State Street
- 4 - 7 Years
- Hyderabad
- 3 years ago
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Job Description
Shift - The role will require full coverage during US hours of operation (8am to 5pm EST.)
Functional Title:
Global Markets Client Services FX Onboarding Emerging Senior Associate
General Description:
State Streets Global Markets division (SSGM) is looking for a very experienced candidate to join its Client Onboarding team in Bangalore, India. The candidate will be part of a client services support team focused on servicing clients.
The SSGM Onboarding team will support the clients and accounts onboarding process. It will work closely with the North America onshore teams to (i) ensure that regulatory and internal underwriting requirements are met, (ii) manage onboarding time and (iii) continue to offer clients a high-quality onboarding service
Essential Duties and Responsibilities:
- Oversee, direct and coordinate activities of the SSGM Onboarding team including:
- Coordinating Account Setup
- Coordinating Legal Agreement Schedules and Storage
- Act as a key point of contact for the North America leads of the each of the seven teams to ensure appropriate prioritization, high level or support and timely resolution of open items,
- Must be able to work as part of a team to ensure all work is completed within designated timeframes
- Strong organizational and customer service skills
- Excellent communication, interpersonal and relationship skills, that include the ability to build productive working relationships across teams and functions; and the ability to foster an environment of open communication;
- Ability to work collaboratively with other business units.
- Must be able to multi-task and reprioritize as time critical issues arise with an ability to manage multiple priorities with simultaneous deadlines
- Strong attention to detail in a dynamic, fast-paced environment
- Good interpersonal and communication skills are required
- Understanding of Know your Customer and Anti-money laundering requirements is a plus
Knowledge/Experience/Skills Required:
- 4+ years of relevant experience
- Excellent communication skills in oral and written forms
- Strong team player and good professional interaction with other team members and workgroups
- Experience with managing collaborative processes and working across different departments
- Strong problem-solving skills and 'can do' attitude
- Strong organizational skills
- Ability to identify and appropriately escalate issues and risks
- Excellent attention to detail
Education: - College degree in Business or related studies required
Employement Category:
Employement Type: Full timeIndustry: Banking
Functional Area: Banking
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Emerging Lead - Operations Client Service
Contact Details:
Company: State StreetLocation(s): Hyderabad
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Keyskills: Emerging Lead - Operations Client Service
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