Customer Care Executive @ CareerzInn Placement

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Customer Care Executive

CareerzInn Placement
0 to 5 Yrs
Mumbai
6 years ago
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Job Description

Dear Candidates,

We are hiring for Customer Service Executive for an Ecommerce Brand at Lower Parel - Mumbai. Details Below:

Roles and Responsibilities:

Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email.
Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
Ability to understand and handle irate customers

Desired Candidates:

Typing speed of 30 to 40 wpm
Minimum 1-3 years of relevant experience of domestic/international BPO (Preferred)
Strong interpersonal, problem-solving skills and verbal and written communication skills
Basic computer knowledge and technical skills

Please share this information with your friends or colleagues who are looking for the job and are comfortable with the profile.

Please contact Srishti Gupta in case of any query on Contact Number: 7987201***

Employement Category:

Employement Type: Full time
Industry: Internet / E-Commerce
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive

Contact Details:

Company Name: CareerzInn lacement
Location(s): Mumbai

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

CareerzInn Placement

We are experts. We know our clients, their companies, our candidates and our business. In our business its often the details which count the most to serve you in the best way. We achieve this through a spirit of excellent service and great enthusiasm exceeding the core requirements of our industr...

Customer Care Executive @ CareerzInn Placement

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