Senior Engineer System Engineering - Verint
- Naukri e-Hire
- 8 - 12 years
- Bengaluru
- 4 years ago
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Job Description
Hi
,Hiring for Senior Engineer System Engineering for Verint Systems, Bangalore.
Shift timing: For 4 to 5 months it will be 2:00 PM to 11:00 Pm but later it will be rotational shift.
Location- Bangalore
Company Profile:
Verint is the customer engagement company. That means we help organizations simplify and modernize customer engagement through our market-leading cloud and hybrid solutions. In fact, Verint has one of the broadest portfolios of customer engagement solutions available today. We leverage the latest in artificial intelligence and advanced analytics technology to help you unlock the potential of automation and intelligence to drive real business impact across your organization. Today, over 10,000 organizations in more than 180 countries, including over 80 percent of the Fortune 100, use Verint solutions to optimize customer engagement and make the world a safer place. Verint delivers its Actionable Intelligence solutions through two operating segments: Customer Engagement Solutions and Cyber Intelligence Solutions.For more details refer https://www.verint.com/
Job Description:
Job Responsibilities
- Demonstrate understanding of the product architectures of the entire solution suite.
- Troubleshoot and resolve issues coming from customers by identifying the root cause.
- Communicate plan, progress issues in a timely manner and be self-sufficient & resourceful in meeting
- deliverables.
- Ensure SLA is being followed and strive to reduce bottlenecks (knowledge of process).
- Conduct training sessions with-in and outside of the team.
- Drive root-cause analysis and continuously identify trend of issues which will bring improvements to
- applications and processes.
- Create knowledge base articles on issues and resolutions.
- Identify process related issues and work with stakeholders to streamline.
- Provide status updates to the Team Lead on regular basis and escalate complex/time sensitive issues.
- Develop an understanding of the business and application processes that exists within Verint.
- Ensure updates to documentation are done on a continuous basis.
- Willing to work in shift hours to overlap working hours with US, UK, TLV time zones and
- troubleshoot customer issues.
- People Specification
- Bachelors degree in Computer Science or other applicable engineering discipline required.
- Overall, 8 to 12 years professional experience in software industry.
- 2 years of Programming/scripting experience in any language.
- 3 years of experience working with web-based products hosted on Windows using Weblogic, IIS, Tomcat
- SQL Server.
- 3 years of technical/product support, software installation or R&D experience in a software company.
- Strong written and verbal communication skills.
- Ability to understand and read log files & willingness to go into details to understand the root cause of
- the issues.
- Ability to lead complex issues triaging and handle the escalations.
- Demonstrate technical expertise and lead the issues with facts.
- Preferred Requirements
- Knowledge in development/scripting languages like Java, Java script, Python, PowerShell, .Net, C++,
- VBScript, JSON etc.
- Knowledge on SQL Server.
- Good knowledge of tools such as Wireshark, Fiddler, Netmon is added advantage.
- Experience in troubleshooting performance issues in complex products is huge advantage.
- Familiarity with Contact Center operations and tools helpful.
- Experience with the installation, support, use, or administration of quality monitoring and other
- workforce management softwares will be added advantage.
- Experience with Security such as SSL, Single Sign-On with Windows & other IT security aspects.
Please share the following details on sh*****s@na***i.com -
1) total exp-
2) current ctc-
3)exp ctc-
4)notice period-
5)resume -
6)total exp in Java/python/C/C++/.net-
7)current company n location -
8)Total exp in SQL
-9)comfortable with shift timing mentioned above -
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - System Programming,
Role Category: Programming & Design
Role: Programming & Design
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Verint SystemsAddress: Bangalore
Location(s): Bengaluru
Keyskills: Java Tomcat C Scripting Languages Programming Go .Net JSON SQL Server Python SQL
Naukri e-Hire
Mavenir is the industry's only End-to-End, Cloud-Native Network Software Provider. Focused on accelerating software network transformation and redefining network economics for Communications Service Providers (CSPs) by offering a comprehensive end-to-end product portfolio across every layer of the n...
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