eCW :: Software Specialist (Technical Support)
- Eclinicalworks
- 0 - 5 years
- Ahmedabad
- 4 years ago
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Job Description
Urgent multiple vacancies for Software Performance/Technical support role (Software Specialist)
Job Shift: US Shift Time (Pickup/Drop Cab facility available)
Job Location: Ahmedabad (Work remotely from Home due to COVID-19)
**FLUENCY IN ENGLISH is a must (Written & Verbal Both)
Job Functions /Responsibilities:
- Manage daily interaction with US based clients/Healthcare Providers
- Find resolutions on technical glitches to known or new scenarios. Identify and troubleshoot issues in indexing or queries related to Database, OS, Networking, Java or any other technologies we use in ECW products for its better performance.
- Meet cases resolution SLA"s
- Work with cross-functional teams as and when required to get aid in resolving technical issues.
- Remain updated and keep in-depth knowledge with all eCW products and their enhancements
- Maintain excellent customer satisfaction level
Position Prerequisites:
- Fresher/Experience in tech-support with strong knowledge in below mentioned Tech-skills.
- Willing to work in US/Night-shifts
- Strong analytical and problem solving skills
- Telephone etiquette
Tech-Skills/Knowledge Required:
- Proficient with Relational database (MySQL/MSSQL)
- SQL Servers knowledge, Queries/Syntax commands(DDL & DML), Joins and Indexing.
- Basics of Network Concepts (VPN, Telnet, Ping, Protocols, etc)
- Knowledge of Java/CoreJava or C++ (OOPs Concepts)
- Knowledge of Internet Protocols, HTTP / HTTPs
- Knowledge of Default ports for HTTP / FTP / MYSQL etc
- Understanding of MVC / 3 -Tier / N-Tier Architecture
- Networking Commands & Concepts (VPN, Telnet, Ping, Protocols)
- Knowledge of Tomcat Apache (Preferred)
CTC Offered: Best in the Industry + other Employee benefits/allowances
Employee Benefits:-
- 5 Days working with Attractive Night shift allowances.
- Healthy Work Environment.
- Medical insurance for self and for family members.
- Term Life & Accidental Insurance for self.
- Profit sharing bonus.
- Pick & Drop Cab facility + Meals at subsidized rate at canteen.
Contact person : Shlesh Patel
Interested candidates can share Updated CV at sh*********l@ec***********s.com and can call at 9998369*** for any queries. (My Shift Timing to contact: 01:00 PM - 10:00 PM IST / Saturday - Sunday (Week-Off))
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Freshers
Education
Under Graduation: B.Tech/B.E. in Any Specialization, Diploma in Computers, BCA in Any Specialization, B.Sc in Any SpecializationPost Graduation: MCA in Any Specialization, MBA/PGDM in Information Technology, MS/M.Sc(Science) in Any Specialization, M.Tech in Any Specialization, PG Diploma in Computers
Doctorate: Doctorate Not Required
Contact Details:
Company: Eclinicalworks IndiaAddress: 407-414, Fourth Floor, Venus Atlantis, 100 Ft Road, Prahladnagar, Ahmedabad, AHMEDABAD, Gujarat, India
Location(s): Ahmedabad
Website: https://www.eclinicalworks.com
Keyskills: SQL Queries Verbal Communication Night Shift Java OSI Networking OOPS US Shift Application Support Apache Tomcat Core Java MS SQL Relational Databases Technical Support software support Database mysql Indexing
Eclinicalworks
More than 130,000 doctors and nurse practitioners and 850,000 medical professionals worldwide rely upon eClinicalWorks to help them deliver quality care and industry-leading Practice Management solutions. Frost & Sullivan recognized us with their 2017 North American Ambulatory Revenue Cycle Manageme...
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