Cloud Support Engineer - Bengaluru/Bangalore
- Atlassian
- 4 - 6 years
- Bengaluru
- 4 years ago
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Job Description
- The entire Atlassian team has created a unique business environment -- one of energy, creativity, and collaboration.
- The atmosphere is fun, casual, and inviting, in keeping with Atlassians roots as a successful entrepreneurial start up.
- We are guided in our efforts by a strong set of corporate values:
- Open Company, no bullshit
- Play, as a team
- Build with heart balance
- Be the change you seek
- Don t #@!% the customer
- Resolve customer s issues via the telephone, email or a remote session
- Reproducing issues in-house and responding back in a timely manner
- Regular follow ups with customers with recommendations, updates and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledge base articles to capture new learning s for reuse throughout the organisation.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialisation and attend technical trainings.
- Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
- Works collaboratively with diverse global teams and drives inclusive work environments in accordance with Atlassian values
- Customer Orientation
- Facilitating change
- Effective communication
- Change, Adaptability and Flexibility
- Team and Collaborative Working
- Logical, Vulnerable, Empathetic
- Be Inspirational
- Networking
- SQL
- Linux
- Java Web Servers
- Cloud technologies
- Overall 4 years of support industry experience
- Knowledge of SQL, Networking, Linux, Java Web Servers and knowledge in Cloud technologies.
- Have understanding of Network terminologies MIB, SNMP, LAN, WAN, TCP/IP, OSI, NAT, DHCP, DNS, Routing Protocols(BGP, EIGRP, OSPF)
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Logical approach to problem solving Strong Troubleshooting experience
- Experience in working 24x7 support operations and with teams across multiple locations.
- Familiarity with Jira and Confluence will be an added advantage
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: AtlassianLocation(s): Bengaluru
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Keyskills: SAN Linux Networking WAN LAN DNS SNMP Troubleshooting Technical support SQL
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Atlassian
Atlassian India LLP Behind every great human achievement, there is a team. From medicine and space travel, to disaster response and pizza deliveries, our products help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every...
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