Solutions Consultant - - Medallia, Inc. - 4 @ Medallia Inc

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Solutions Consultant - - Medallia, Inc. - 4

Medallia Inc
4 - 5 years
Remote
4 years ago
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Job Description

The Role

We are a Silicon Valley-based company aiming to expand strongly our European business. As a Solution Consultant in Poland, you will be a crucial contributor to building up our operations in the region. You will:

Work with senior decision-makers at leading brands on a mission critical task helping their companies improve in the eyes of their ultimate judges: customers

Immerse in cutting-edge technology and tackle real business problems

Gain exposure to a wide range of industries and work with great colleagues from diverse backgrounds

Be a critical member of the sales team, a leader, coach, and a trusted advisor for our prospects

Have the chance to own your career path as we grow in the region

Build cutting-edge CEM strategies, a great company, and ultimately drive improvement for our customers

Responsibilities

Solutions Consultants partner with Sales Directors to shape the Customer Experience vision of prospects and existing clients and present Medallia s thought leadership around Operational CEM. You will be focused on:

Customer Discovery - Build relationships with customers to identify business goals and limitations with their current CX approach/solutions

Customer CX Vision - Evolve and shape customers CX strategy beyond their status-quo. Support this by bringing in strong and related proof-points from our customer success stories

RFP s - Craft RFP responses that demonstrate the value of Medallia

Product Demonstrations - Master Medallia s product capabilities and bring the Medallia solution to life by addressing business concerns and showcasing how our product capabilities can help solve them

Solution Design - Develop comprehensive CEM solutions that transform the business and organizational culture of prospect companies

Workshops - Run workshops to shape and refine our proposed solution with senior executive audiences

Scoping - Design, scope, and estimate the software solution and professional services for prospects and customers

Cross-functional collaboration - Collaborate with Sales, Product, Marketing, Legal and Professional Services to deliver on prospect needs

Minimum Qualifications

Minimum of 4 years experience in a customer-facing role

Demonstrated interest in technology, including comfort with technical concepts and ability to learn new technology applications

Bachelors Degree or equivalent work experience

Native/Fluent in English and Polish

Ability to travel 40%+

Preferred Qualifications

Consulting skills (e.g. strategic, technological) and balance between a service-driven and sales mindset

Deep understanding of diverse industries (including Telco, Retail, Hospitality, Finance, Insurance, B2B)

Experience in presenting to executives and in managing senior audiences

Experience with CEM, cross-channel customer experience, Voice of the Customer, survey methodologies and Net Promoter Score (NPS)

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Other,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: Medallia Inc
Location(s): Remote

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Keyskills: Hospitality Sales Consulting Legal Silicon Customer experience professional services RFP Operations Product marketing

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Medallia Inc

Medallia?s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and soc...

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Solutions Consultant - - Medallia, Inc. - 4 @ Medallia Inc

Home > System Design / Implementation / ERP / CRM