Program Manager
- Ernst
- 10 to 15 Yrs
- Thiruvanananthapuram
- 5 years ago
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Job Description
Successfully execute the program to agreed schedule, budget and scope
Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Plan the program based on a defined need results in detailed scope/budget/schedule baseline
Monitor and control the work to ensure that the program remains on track and in control
Plan for and manage change
Reports on variances to the approved program baseline
Close the program to formalize acceptance of the project result and release project resources
Interface and communicate with program team, management and stakeholders
Manage program work and resources to enable successful and timely completion of the project
Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
Delivery of program aligned to overall business and technology strategies and architectures
Work within defined governance processes
Manage external contracts and suppliers where required
Support development of business cases with the customer team including leading on the solutions estimate
Lead the development of the program charter and scope, and ensure delivery of the solution to schedule, budget and scope
Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales
Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program
Ensures that quality program standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Analytical/Decision Making Responsibilities:
Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule manages variances
Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Develop and manage plans to address program strengths, weaknesses, opportunities and threats
Ability to balance both the "science" of how to perform project management and the "art" of program management, which is learned through experience and skill training/application
Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
Demonstrate business analytics to manage and meet sponsor and customer needs
Knowledge and Skills Requirements:
Experience of managing IT projects/programs with personal accountability for delivering to time and cost for large, complex projects typically up to $2m - $15m in value and 12 to 18 months in duration
Experience of managing teams of 20+ FTE s
Mastery in program and project management methodologies, tools and templates (includes project planning, schedule development, scope management and cost management)
Track record of customer focus, based on openness, trust, and delivering on promises
Extensive experience of delivery that includes the use of supplier and off-shore resources
Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Management skills to manage one or more large, complex projects simultaneously
IT background with experience across the systems development life cycle with experience in all project phases plan, initiate, elaborate, design, build, test, implement.
Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (includes negotiation)
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Leader in the use of IT methodologies, processes and standards for program and project management
Supervision Responsibilities:
Direct supervision provided by an experienced program manager or sub-lead; frequency on a weekly or as needed basis
Program manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
Program manager leads project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
Program manager coaches, mentors and supports less experienced project managers
Other Requirements:
Extended and unsociable hours may be required to meet target schedule dates
Due to the nature of the Global organization, national and/or international travel may be required
Job Requirements:
Education:
A degree in Computer Science or in a related discipline; or equivalent work experience
One or more professional certificates to supplement formal education/experience in support of Program Management
Experience:
10 to 15 years in a corporate IT environment
12+ years experience in program management
Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
Work experience in a professional services industry, preferred
Certification Requirements:
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
Familiarity with ITIL v2 or 3 would be advantageous
Familiarity SAFE Agile ,
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: General / Operations Management
Functional Area: Not Applicable
Role/Responsibilies: Program Manager
Contact Details:
Company Name: Ernst &Location(s): Thiruvanananthapuram
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