Senior Engineer - Security Operations
- NTT Global
- 3 to 6 Yrs
- Mumbai
- 6 years ago
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Job Description
1. PRE-REQUISITE:Strong technical and subject matter expertise in at least four or more of the following security specialties:
Firewall: Juniper, Cisco, Palo Alto, Checkpoint, Fortinet
VPN - IPSEC , SSL VPN: Juniper, F5 , Cisco
Content Filtering: Bluecoat, Websense, McAfee. Iron Port
Unified Thread Management (UTM)
SIEM/ SIM products
Network Security (multi-vendor) experience.
Working knowledge and hands-on experience on Linux/ Unix OS is desirable.
Customer service experience preferably in an Global Operations center environment.
Ticketing system knowledge.
Ability to work days, evenings, and weekends as required; 24x7 support in rotating shifts
Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.
Analytical thinker willing to think outside the box to resolve customer impacting situations on first contact; understand customer pain.
Ability to work with Operations and Engineering on the priority of issues in order to resolve the most urgent customer impacting issues first.
Creative, flexible thinker who is willing to take initiative and share alternative solutions with peers and management.
Hands on experience on Vulnerability Scanning, Penetration Testing Tools
Exceptional documentation and communication skills.
Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.
MS Office proficiency.
2. RESPONSIBILITIES:
Incident Resolution
Ticket resolution work on trouble tickets, support the operation of advanced Network Security Services and take escalations
Queue Management keep a watch on queue and get tickets assigned
Service Request working of request for changes as per client requirements
Perform the minor / major changes as per define SoC process and work instructions
Be a Subject Matter Expert ( SME) on few Products
Creation of Standard operation procedure
Attending client calls and other technical meetings
Assist is creation of Root Cause analysis (RCA)
Security Performance Tuning
Identifying areas of Service Improvement Program (SIP) for key clients and reducing incidents
Review code upgrade and test implement before rolling on to production
Review documentation Recognizes successful intrusions and compromises through review and analysis of relevant event detail information
Review and update ROE on yearly basis
Other functions
Work with Hardware/ Software Vendors to resolve problems
Co-ordinate shifts and exchange handoff between various shifts
Cross Train and mentor juniors
Participate in various Network and Security projects
Perform other duties as assigned
3. TRAINING AND CERTIFICATION REQUIRED
CCNA, CCSA/ SE, CCSP, CCIE, JNCIS-SEC, JNCIS-FWV, JNCIS-SSL , CEH certifications preferred
5. EDUCATION:
Any Graduate
6. TECHNICAL AND OTHER SKILLS:
Knowledge of ITIL, ISO27K will be beneficial
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Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Senior Engineer - Security Operations
Contact Details:
Company Name: NTT GlobalLocation(s): Mumbai
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NTT Global
NTT DATA is a publicly traded company, but is about 54 percent owned by NTT. Its business areas are in national and local governments, financial, and telecommunication sectors. According to reports in 2012, Forbes Global 2000 recognizes NTT DATA as the 5th largest IT Services company.[Forbes Global ...
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