Tech Mahindra Hiring For Team Lead

Job Description

Greetings from Tech Mahindra...

We are hiring for Team Leader Operations

Location :- Bangalore(electronic city)

Transportation :- Available

Desired Qualifications:

• Minimum 2+ years experience as a Team lead is mandate.
• Excellent communication skills
• International voice experience mandate.
• Responsible for managing team, motivating the team through effective management, career development & Implementation of reporting mechanisms.
• Managing attendance, shrinkage, attrition & AHT for the team.
• To motivate, develop and mentor team members in a dynamically changing environment
• Track and monitor service delivery as per the SOW
• Assist in scheduling and coordinating team activities
• Answer operations related queries from the client and internal stakeholders
• Drive process performance to achieve and exceed SLA deliverable's
• To create a conducive and stimulating environment for the teams to accomplish their goals
• Manage expectations of his/her team members and proactively should be able to sense their needs
• Represent the organisation and participate in client visits and reviews
• Accountable of team and process performance

Should be comfortable with Night Shifts

Forward your resume at MS*******3@te*********a.com

Regards,

Mila

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization

Contact Details:

Company: tech mahindra
Address: SHARDA CENTRE,,SHARDA CENTRE,OFF KARVE ROAD,ERANDW, ANA, , PUNE, Maharashtra, India
Location(s): Bengaluru

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Keyskills:   Team Handling Team Leading International Voice Process International BPO