Business Analyst : Salesforce Administrator
- Cvent
- 4 - 9 years
- Noida, Gurugram
- 4 years ago
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Job Description
Roles and Responsibilities
1. Technology Implementation and Project Management: Collecting and documenting requirements, planning, risk management, Sandbox implementation and rigorous UAT testing, sign-off and production deployment.
2. Solution architecting: Convert business requirements into technology solutions.
3. Provide RCAs, 'What-If' simulations and Impact Analysis on need basis
4. Provide regular status reporting, identify, track, and mitigate key risks, issues and dependencies including escalations and liaising with the required stakeholders.
5. Ensure appropriate programme communications are in place to address and engage all stakeholder groups.
6. Implement and maintain performance improvement project as agreed by the goals of the department.
- Committed to Quality and ongoing improvements to IT processes and procedures
- Adhere to all internal processes and controls.
Desired Candidate Profile
- Bachelors degree in engineering or business discipline, or equivalent experience
- Strong know how of SFDC overarching solution Implementation cycle & backend functionality
- Admin certification in Salesforce
- Strong skills in complex process analysis, project management, problem solving and business process design with a focus on process efficiency.
5. Experienced and well-versed in change management methodologies, System Development Life Cycle, System administration, Call-Center specific technologies, messaging systems and emerging technologies
- Strong experience and knowledge of agile project, support and constantly evolving the intake process and willingness to quickly understand and embrace new processes and technologies.
- Exceptional stakeholder management and communication skills with the ability to form relationships in person and in writing with ease.
- Excellent Interpersonal and analytical skills
- Ability to influence decision making processes and negotiate win-win situations
- At ease with introducing processes and drive change in an unstructured environment
- Open for global work timings
Shift - 4:30PM - 1:30AM (Early east coast)
Interested candidates can drop their resume @ sa***********a@cv**t.com
Job Classification
Industry: OtherFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Cvent IndiaLocation(s): Noida, Gurugram
Keyskills: salesforce admin Salesforce.Com Administration salesforce administrator Salesforce CRM salesforce business analyst
Cvent
Cvent, Inc. (www.cvent.com) is the world's leading provider of cloud-based software for meetings and event management. Our platform of products includes software to manage and facilitate online event registration, meeting site selection, event management, e-mail marketing and web surveys. We also ...
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