Assistant Manager Customer Care @ Linkwell Telesystems

Job Description

• Overall in-charge for all activities of the department of the specific region assigned
• Monitor the key performance indicators and objectives related to the department.
• Monitoring key performance indicators.
• Identification of training needs of service engineers.
• Formation of validation team.
• In-house and field validation of new software s and products, submission of validation report to Director-Sales, R&D and production departments.
• Handles day to day correspondence with dealers and branches.
• Field feed-back to Director-Sales, R&D and Q.A. departments.
• Deputes service engineers to field.
• Evaluates the performance of employees and maintains records.
• Responsible and acts as SPOC for overall support for the region and its customers
• Contributes to revenue generation for the region through sale of spares/AMC and non-warranty service revenue
• Ensures that Service Application is used by all the CCD engineers of the region
• Ensures to be responsible in OS collections for the said region and customers
• Ensuring proper and timely communication to the clients on service support.

Desired Competencies

• Experience in working with embedded systems, micro controllers and micro based systems, printers, regular power, SMPS power supplies.
• Good Communication, Interpersonal, Negotiation, Leadership & Team Management Skills
• Good administrative skills
• Shall be capable of handling service administration, designing SLAs, preparation and analysis of MIS reports.
• Experience in validating the new software and hardware.
• Evolves the feed-back collection & analysis mechanism.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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