Customer Care Agent - Mumbai - Ncr Corporation
- NCR Corporation
- 0 - 1 years
- Mumbai
- 3 years ago
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Job Description
- At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE s in order to meet SLAs.
- Accepts and routes calls (high call volume)
- Gathers problem information and records data in desktop tools
- Monitors incident status and escalates cases that are not resolved in a specific timeframe
- Schedule customer installation activity
- Responsible for ensuring the customers entitlement of services
- Provide phone support on Retail products, systems and various software products
- Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;
- Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
- 24*7 rotational shift ( Night shifts )
Functional Skills & Competencies:
Applies knowledge of:
- Problem routing, tracking and escalation procedures
- Advanced problem solving and troubleshooting skills
- Data entry software applications and related desktop tools
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- Possess strong customer service skills and be able to work in a dynamic team environment.
Education: High School/Diploma/Graduate or Equivalent.
Experience: 0-1 years of related experience.
Job Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Diploma in MechanicalPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Ncr Corporation IndiaLocation(s): Mumbai
Keyskills: Hospitality Retail Relationship building Routing Customer Care Agent Customer service Troubleshooting Application software Data entry Recruitment
NCR Corporation
At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and how we'v...
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