Technical/Program Manager, Enterprise Net Service Delivery
- 5 - 8 Years
- Hyderabad
- 4 years ago
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Job Description
Minimum qualifications:
- 5 years of working experience in mixed-technology Global Enterprise environments.
- 5 years of experience in IT Service Management Incident, Problem, Change functions and Sustainability functions.
- Experience with ITIL Processes (Incident, Change, and Problem Management).
Preferred qualifications:
- Ability to work with minimal guidance and a sense of accountability and oversight for complete project life cycle.
- Excellent analytical, problem-solving, negotiation, and organizational skills. Ability to be focused and flexible under pressure.
- Excellent customer service focus, with the ability to communicate with highly technical management teams.
- Demonstrated project management and communication skills, with high attention to detail.
- Business sense with a focus on cultivating operational and business metrics for a reasonably complex product.
About the job
A problem isnt truly solved until its solved for all. Thats why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, youll lead complex, multi-disciplinary projects from start to finish working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
Our goal is to build a Google that looks like the world around us and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.
The Technical/Program Manager is responsible for executing the processes and vision of the IT Service Management for Incident, Problem, and Change functions in support of the global business model. You will collaborate with peers and provide recommendations and feedback to IT Service Management management on improvement opportunities pertaining to processes and internal team engagement.
This will include Incident, Problem, Change, Request Fulfillment, Knowledge, Configuration and Asset Management while maintaining the organization's focus on delivering exceptional service to our customers.
Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.
Responsibilities
- Execute on Incident, Change, and Problem Management functions based on processes focused on remediating, communicating, and preventing service interruptions.
- Support a structured Change Management process within the company focused on allowing flexibility of service introduction while maintaining awareness of upcoming configuration changes.
- Support Problem Management processes that drive detection, reaction, and prevention methodology (ITIL-focused) and facilitates coordination between the technology and business teams.
- Coordinate the correlation of Incidents and repeating events into Problem Management, and partnering with teams to reduce chronic issues. Perform Root Cause Analysis and Action Plan documentation tracking for process enhancements across the technology and business teams.
- Work cooperatively with other groups to ensure audit and regulatory requests are met in a timely manner. Provide platform leadership with relevant information and recommendations regarding Incident trends and process improvement efforts.
Employement Category:
Employement Type: Full timeIndustry: Internet
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: Software Engineer
Role/Responsibilies: Technical/Program Manager, Enterprise Networking Service Delivery
Contact Details:
Company: Google IncLocation(s): Hyderabad
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