Hiring For a Social Media Manager-Mumbai
- Adecco India
- 3 - 7 years
- Mumbai
- 4 years ago
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Job Description
Dear Candidates
We are looking out for a Social Media manager @ mumbai location with a Leading Automobile Brand
Roles and Responsibilities
Designation : Assistant/Deputy Manager
Years of Experience : 4 -6 years
We are looking for candidate who has experience in ORM ( Online Reputation Manager)
Please find attached his additional JD for your perusal
- Represent brand on Social Media in accordance to the brand objectives
- Responsible for Online Reputation Management as a part of CRM led function
3. Handling Social Media accounts end-to-end, front end + back end + analytics.
- Ability to manage Social Media queries, communities & facilitate ideas to further build on a customized and personalized engagement.
- Ideation and execution of new social media campaigns/contests
6. Handle complaints / queries clearly and creatively on social media platforms & drive positive word of mouth in the social media through active engagement with customers / dealerships.
Well versed with social listening tools and usage for tracking and response management
Understanding of Customer handling, Relationship building / Networking and Communication skills.
Understanding and insights of luxury markets, its customer behavior and preferences
Strong sense of Creativity, Empathy, Urgency, Perseverance and Maturity
Analytical and trouble shooting skills.
Ability to work collaboratively with colleagues and staff to create a result driven and team oriented environment.
Set up the Social Media response Best Practice and Process using brand guidelines and agreed responses
T.A.T. for 95% replies < 2 Hours. Average T.A.T not greater than 5 Hours. (Yearly)
Facilitate / implement ideas that increase customer engagement through Customer Meets, Contests, etc. & drive positive responses on social media.
Clearing up old social media posts by effective response and resolution.
Close co-ordination with Customer Care team for follow up on repeat concerns and closure of key concerns
Customer Groups Coordination ( Various forums on Facebook, Twitter, WhatsApp, Team BHP & Others)
Liaise and co-ordinate with all internal stakeholders to have up to date information of effective response management. (Be a custodian of a set of F.A.Qs for the organization.)
MIS and Reporting to the Management on regular basis, including emergency and/or ad-hoc basis
Desired Candidate Profile
Interested candidates who have the relevant experience can please share your resume on rh*******h@ad***o.com
Perks and Benefits
Opportunity to work with a Leading Automobile Brand
Job Classification
Industry: Automobile, Auto Anciliary, Auto ComponentsFunctional Area: Marketing, Advertising, MR, PR, Media Planning,
Role Category: Online/Digital Marketing
Role: Online/Digital Marketing
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: MBA/PGDM in Any Specialization
Contact Details:
Company: Adecco IndiaLocation(s): Mumbai
Keyskills: Online Reputation Management relationship building Social Media social media accounting social media management customer handling response management CRM
Adecco India
About AdeccoAdecco Group - Annual Report 2010 - Key figures*One of the Fortune 500 Companies, current Rank being 391. [CNN]*In India 1, 00,000 Consultants, & has 80 offices.*Overall World 7, 00,000 Employees.*Covers 75 countries & 5 continents around the world with more than 5,500 offices.*Huge netw...
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